Software Support Specialist

CLIENT SERVICES DEPARTMENT

Headquartered in Bay Ridge, Brooklyn (right next to the R train!), IRIS CRM is seeking a Software Support Specialist to provide relationship management and technical support to our clients by phone and email.

Integrated Reporting is Simple (IRIS CRM) is a premier sales automation software company servicing clients in the payments industry. The platform was created for ISOs (sellers of electronic payment services) to track leads, appointments, tickets, commissions and live accounts from processing networks. IRIS CRM also offers robust reporting for clients in formats conducive to determining productivity and growth. Our clients do not install IRIS, but instead access it through a secure website built and hosted by IRIS, a certified PCI Level 1 Compliant Service Provider.


RESPONSIBILITIES:

  • Interacting with clients that have questions pertaining to usage and configuration of the IRIS CRM software.
  • Professionally and effectively answering questions for clients that may possess different levels of technical understanding.
  • Logging software issues, bugs or inconsistencies that are reported by clients using the internal JIRA tool.
  • Following up with developers on outstanding tickets and relaying the results to clients by phone or email in a timely manner.
  • Testing new features for cross-browser and/or cross-device compatibility to identify and resolve inconsistencies.
  • Training and coaching new clients on the richness of IRIS CRM features to ensure maximum adaptability and stickiness.

REQUIREMENTS:

Qualified candidates will have a minimum of a Bachelor’s degree and several years of relatable experience, along with the following abilities:

  • Must be able to quickly familiarize yourself with the IRIS CRM application.
  • Strong technical skills and hands-on experience with providing remote support.
  • Self-motivated to interpret and draw conclusions on issues provided by technical and non-technical users.
  • Take directions from managers in order to achieve superior customer support.
  • Effectively communicate technical details depending on your audience.
  • Manage and prioritize multiple projects simultaneously and deliver timely results.
  • Thrive in an environment that encourages autonomy and forward thinking.
  • Available for critical escalations outside of work hours, as needed.
  • Be Polite. Be Patient. Be Positive. Be Proactive. Be Professional.

COMPENSATION AND BENEFITS:

Here are a few great things that you will experience by working with us at IRIS CRM:

  • More-than-competitive salary starting at $25/hour, overtime and PTO.
  • Learning about new technology directly from our developers.
  • Eligibility for participation in the company medical insurance plan ($594 per month value).
  • Unlimited complimentary snacks and refreshments stocked by Fresh Direct.
  • Attending company events, conferences and appreciation days.
  • Wearing what you want to work.
  • Working in synchronicity with the founders.
  • Convenient location in Bay Ridge, Brooklyn right near the R train.

TO APPLY:

Our interview process is built to help us hire you faster and we look forward to hearing from you soon.

  1. Please let us know your qualifications to help us choose you for this job.
  2. Send us your resume and make sure to include your education history.
  3. List prior experience working with support tools such as Zendesk or JIRA and other CRM software.
  4. Rate your Excel skills on a level of 1 (beginner) to 5 (expert).

CONTACT:

Sara Akhrin
Director of Human Resources
careers@iriscrm.com


Integrated Reporting is Simple (IRIS CRM) is an equal opportunity/affirmative action employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, or national origin or any other legally protected category in accordance with U.S. law.

Apply

FRONT END & UI DEVELOPER

WEB DEVELOPMENT DEPARTMENT

IRIS CRM has an immediate career opportunity for an ambitious and motivated individual to join our web development department as a Front End & UI Developer. A full time position is offered on-site in our centrally located office in Bay Ridge, Brooklyn. The job entails working with large sets of data to create a cohesive and user-friendly presentation for non-technical users. We offer a fast- paced and stimulating corporate culture and a team environment that leverages the latest technologies to deliver quality reporting and business process automation services to our clients.

Integrated Reporting is Simple (IRIS CRM) is a premier sales automation software company primarily servicing clients in the electronic payment processing industry. The IRIS CRM platform was created for ISOs and acquirers (sellers of electronic payment services) to track leads, appointments, tickets, commissions and live accounts from several processing networks. IRIS CRM also offers robust reporting for clients in formats conducive to determining productivity and growth. Our clients do not install IRIS, but instead access it through a secure website built and hosted by IRIS, a certified PCI Level 1 Compliant Service Provider.


RESPONSIBILITIES include but are not limited to:

  • Using HTML 5 and CSS to revitalize the look and feel of our IRIS CRM application.
  • Updating internal pages of our application to be responsive and function cross-browser and across various devices.
  • Working closely with back-end PHP developers to implement "view layer" modifications.
  • Improving pages on our client facing website - www.iriscrm.com.
  • Focusing on assigned tasks by following Kanban methodology in JIRA.
  • Interacting with the IRIS CRM support team to troubleshoot client reported bugs.

REQUIREMENTS:

Qualified candidates will have a college degree and several years of relatable experience, along with the following abilities:

  • A skill-set that includes JavaScript, View Files, Graphic Design, Responsive Design, HTML5 & CSS3 and Twitter Bootstrap.
  • A minimum completion of a Bachelor's degree.
  • At least 3 years of expert experience with HTML5, CSS and JavaScript.
  • Expert experience working with modern frameworks.
  • Current portfolio of visually pleasing and responsive designs.
  • History of excellent debugging and troubleshooting skills.
  • Possess strong communication and teamwork skills.
  • Thrives in an environment that encourages autonomy and forward thinking.
  • Available for critical escalations outside of work hours, as needed.

COMPENSATION AND BENEFITS:

Here are a few great things that you will experience by working with us at IRIS CRM:

  • Earn a more-than-competitive salary, overtime and PTO.
  • Eligibility for participation in the company medical insurance plan ($594 per month value).
  • Unlimited snacks and refreshments stocked by Fresh Direct.
  • Attend company events, outings and appreciation days.
  • Wear what you want to work.
  • Work in synchronicity with the founders.
  • Convenient location in Bay Ridge, Brooklyn, right near the R train.

TO APPLY:

Our interview process is built to help us hire you faster and we look forward to hearing from you soon.

IMPORTANT: Please submit answers to these questions as a cover letter along with your resume:

  1. Provide a portfolio of projects/websites personally worked on.
  2. Tell us about the last project you worked on and exactly which parts you were responsible for.

CONTACT:

Sara Akhrin
Director of Human Resources
careers@iriscrm.com


Integrated Reporting is Simple (IRIS CRM) is an equal opportunity/affirmative action employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, or national origin or any other legally protected category in accordance with U.S. law.

Apply

PHP & MYSQL DEVELOPER

WEB DEVELOPMENT DEPARTMENT

IRIS CRM has an immediate career opportunity for an ambitious and motivated individual to join our web development department as a PHP & MySQL Developer. A full time position is offered on-site in our centrally located office in Bay Ridge, Brooklyn. Also available is an opportunity for a remote PHP developer to support our company located in New York. We offer a fast-paced and stimulating team environment and leverage the latest technologies to deliver quality services to our clients.

Integrated Reporting is Simple (IRIS CRM) is a premier sales automation software company servicing clients in the payments industry. The platform was created for ISOs (sellers of electronic payment services) to track leads, appointments, tickets, commissions and live accounts from processing networks. IRIS CRM also offers robust reporting for clients in formats conducive to determining productivity and growth. Our clients do not install IRIS CRM, but instead access it through a secure website built and hosted by our company on PCI Level 1 Compliant servers.

We are looking for a developer with expertise in PHP & MySQL to join our team. Please see all of the qualifications below. You will be part of a tight knit team of programmers working on our web based CRM and transaction reporting tool. Our software is in high demand in the electronic payments industry.


RESPONSIBILITIES:

  • Working with data feeds from banks, financial institutions and third-party APIs for intake and interpretation of credit card transaction data.
  • Developing new features using PHP, OOP and our own MVC-based framework.
  • Focusing on assigned tasks by following Kanban methodology in JIRA.
  • Participating in code reviews with other developers for knowledge sharing and overall improvement of the IRIS CRM application prior to merging into master.
  • Interacting with the IRIS CRM support team to troubleshoot client reported bugs.
  • Designing automated tests to ensure our reporting is as consistent and stable as possible.

REQUIREMENTS:

Qualified candidates will have a college degree and several years of relatable experience, along with the following abilities:

  • A minimum completion of a Bachelor's degree.
  • At least 3 years of expertise working with PHP & MySQL, Javascript, CSS, AJAX and jQuery.
  • Strong OOP skills & experience working with MVC frameworks.
  • Strong experience with Symfony, Smarty, Zend or other MVC-based frameworks.
  • Swift familiarization with large code base in existing applications.
  • History of excellent debugging and troubleshooting skills.
  • Possessing strong communication and teamwork skills.
  • Thriving in an environment that encourages autonomy and forward thinking.
  • Availability for critical escalations outside of work hours, as needed.

COMPENSATION AND BENEFITS:

Here are a few great things that you will experience by working with us at IRIS CRM:

  • Earning a more-than-competitive salary, overtime and PTO.
  • Eligibility for participation in the company medical insurance plan ($594 per month value).
  • Unlimited snacks and refreshments stocked by Fresh Direct.
  • Company events, outings and appreciation days.
  • Wearing what you want to work.
  • Working in synchronicity with the founders.
  • Convenient location in Bay Ridge, Brooklyn right near the R train.

TO APPLY:

Our interview process is built to help us hire you faster and we look forward to hearing from you soon.

IMPORTANT: Please submit answers to these questions as a cover letter along with your resume:

  1. Submit recent PHP code to showcase your knowledge of the PHP language. An updated github profile works perfectly.
  2. Describe your PHP experience, including how long you have been working with the language.
  3. Tell us about the last project you worked on involving PHP and exactly which parts you were responsible for?
  4. Which PHP frameworks do you have experience working with?
  5. Do you know PDO? Please describe your experience of working with PDO.

CONTACT:

Sara Akhrin
Director of Human Resources
careers@iriscrm.com


Integrated Reporting is Simple (IRIS CRM) is an equal opportunity/affirmative action employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, or national origin or any other legally protected category in accordance with U.S. law.

Apply
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