Frequently Asked Questions

What is an active merchant?

An active merchant is any merchant for which services such as residual income calculations, portfolio reporting or merchant on-boarding are performed.

How long is the subscription?

A minimum of one year. Customers who can commit to at least a full year are more successful in the long run. Your long-term success is our goal so we encourage best practices to support that goal.

How long does it take to get started?

IRIS CRM has a very quick turnaround time. We will have you up and running within 5-10 business days of receiving a completed implementation checklist.

Does IRIS CRM provide data migration services?

Yes, our implementation team has performed many data migrations from a variety of CRMs. Your team will be able to pick up right where they left off.