IRIS CRM Payment Processing FAQs

Do you offer any discounts if I commit for a year of service?

Receive 10% off the monthly subscription rate when you commit to one year of service. A year is easy. We know that you will love IRIS!

What is a user?

A user is defined as an individual working with or for an ISO with a username and password that has access to the system and is not a merchant level user.

How long does it take to get started?

IRIS CRM has a very quick turnaround time. We can have you up and running within 5-7 Business days!

Does IRIS CRM have a minimum user requirement?

Only 1 manager user is required!

I am trying to decide between IRIS CRM and another CRM. Why should I choose IRIS?

IRIS CRM is the only solution built by industry professionals, from scratch, specifically with the credit card processing industry in mind. This allows us the greatest flexibility and we can really tailor IRIS CRM to your specific ISO needs. We know the pain points and we decided to do something about it.

Can I migrate my existing CRM data to IRIS?

Yes! We understand many ISOs already have systems in place and our goal is to make the switch to IRIS CRM seamless. You will be able to pick up right where you left off with your old CRM.

Can I change features at any time?

Absolutely! You can upgrade or downgrade your service at any time. As needed, feel free to add/remove features, add/remove users, or cancel at any time. If you need help building your CRM, are interested in a demo, or if you would like to cancel your existing account an IRIS CRM representative will be happy to help. Call our support specialists at 888-870-9978 or email us at

Can I request a feature or integration that currently does not exist in IRIS?

We will build it for you! We love good ideas and IRIS CRM is always striving to grow and improve. We are a flexible system and have a team of engineers on hand to create whatever you need. Please contact our sales department to discuss custom work.