Frequently Asked Questions

What is an active merchant?

An active merchant is any merchant for which services such as residual income calculations, portfolio reporting or merchant on-boarding are performed.

How long is the subscription?

A minimum of one year. Customers who can commit to at least a full year are more successful in the long run. Your long-term success is our goal so we encourage best practices to support that goal.

How long does it take to get started?

IRIS CRM has a very quick turnaround time. We will have your site up and running with credentials provided within 24 hours. Implementation, which includes migration of data from your current CRM, can typically take 6-8 weeks from the time that the information is provided to IRIS CRM.

Does IRIS CRM provide data migration services?

Yes, our implementation team has performed many data migrations from a variety of CRMs. Your team will be able to pick up right where they left off.

How are minutes rounded for billing?

All calls are rounded to the next minute.

Every Month IRIS CRM Reports On


Active Merchants

140 Million+


$12 Billion+

In Volume

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