New Feature: Live System Status Updates

We are excited to share that you can now track the system status of your favorite Merchant Services CRM via the System Status Page. The page is found at https://status.iriscrm.com and you can use it to: Check on the current uptime status of the various CRM services View real-time incident reports Subscribe to status updates Let’s take a closer look […]

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IRIS CRM Featured In The American Dream TV Show On Bloomberg

This Saturday, August 17th, 2019 be sure to tune in to Bloomberg Television at 5:00 PM ET and catch the first episode of season two of The American Dream on Bloomberg!   The American Dream is a show that inspires its audience by telling the story of humble beginnings and delving into each entrepreneur’s journey. […]

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New Enhancement: Quick Email Editor

Your favorite Merchant Services CRM has just been updated with an improved email editor.   We added a few new features, starting with the built-in spell checker.   Words spelled incorrectly are now highlighted with a red underline. To fix the spelling simply right-click on the word and select from one of the offered alternatives: […]

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New Feature: View First Data North Real Time Authorizations in Open Batches

Your favorite Merchant Services CRM now enables you to view real-time reports on First Data North authorizations in open batches. This includes the Nashville and Cardnet/North front-ends.   To view the report, open the Merchant Details page for any of your North merchants and click on the Pending Transactions button:     A popup window […]

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Client eMerchantView Shutdown Leads IRIS CRM To Integrate AccessOne Reporting

At IRIS CRM, we’re constantly looking for new integrations to add to our customer resource management platform to improve its functionality and the value it provides to our valued users. In late-July 2016, First Data, one of the world’s leading merchant services providers, retired their eMerchantView reporting product. That retirement gave IRIS CRM the chance […]

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First Data File Gateway Integration Migration Following Client eMerchantView Sunset

On July 26th, 2019, First Data finally completed the sunsetting of the Client eMerchantView reporting platform. While that retirement makes way for a new generation of account access and reporting tools, a major platform change is still often jarring for users. For non-CRM users, the eMarchantView portal is still up, but logging in simply directs […]

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Payment Processing CRM With Integrated Phone System Auto Dialer

One of the main goals of customer resource management is reducing wasted time and effort. While many CRMs do a good job of bringing together customer management tasks into a single platform, IRIS CRM, the industry leader in payment processor CRM technology, takes it a step further by including a fully-featured power dialer as well, […]

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New Enhancement: Merchant SIC Code

Managing your merchants’ Standard Industrial Classification (SIC) codes has just gotten easier!   Your favorite Merchant Services CRM has received a new enhancement which provides the ability to assign SIC codes to merchants right from the Manage Merchant page.    To add the merchant’s SIC code click on the Edit Merchant link on the Manage […]

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IRIS CRM and ZeroBounce Provide Unmatched Email Marketing Delivery Rates

Mass emailing is an important part of a modern marketing mix. Email is considered less intrusive than calling, and people are often more than happy to provide their email addresses for marketing and advertising purposes. However, there are a number of pitfalls and traps that can seriously damage email marketing campaigns, making success all but […]

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