IRIS CRM ISO Management & Merchant Services Blog

Between 2011 and 2020, losses from global payments fraud more than tripled from under $10 billion to over $32 billion. That already rapid growth was supercharged by the global pandemic, especially in the ecommerce sector, which on its own is expected to cost merchants around the world a staggering $48 billion in fraud losses in […]

When independent sales organization Best Card realized it was time for a new CRM, it made the switch to IRIS CRM after being a Salesforce user for nearly a decade. By migrating from Salesforce to IRIS CRM, Best Card gained an entire suite of industry-specific payments features designed to solve the exact problems that were […]

IRIS CRM users are highly familiar with how the system’s suite of payments-specific sales and productivity tools can change the way an ISO does business and drive explosive growth. But, if your ISO is looking to take growth and profitability to an even higher level, integrating IRIS CRM with the full line of commerce enablement […]

Credit card surcharges are becoming more and more common both in-store and online as merchants look for ways to bolster profitability. But why do surcharges seem to have popped up so widely and suddenly over the past few years? The simple answer is that, until recently, merchants weren’t allowed to surcharge customers in most markets […]

Online transaction disputes became both more frequent and more expensive in 2022, and merchants and ISOs have felt the impact. According to Sift’s Q4 2022 Trust & Safety Index, there were 35% more disputes in Q3 2022 than just a year and a half earlier, and the average value rose 16%, to $192.53, between 2021 […]

Recruiting new merchants is so important to residuals growth that ISOs can occasionally become completely focused on looking outwards for new sources of revenue. But it’s rare for any ISO’s portfolio to be perfectly optimized, meaning you may find that some of the best growth opportunities available for an ISO actually come from your existing […]

Not long ago, there were really only three ways to pay the vast majority of merchants: you could hand over cash, swipe your credit or debit card at the checkout counter, or enter your credit card details online. Today, advances in payment technology have seen the options available to both consumers and B2B customers explode. […]

A “hard market” is an insurance industry term describing a time when market conditions and risk appetites limit growth and things become particularly difficult for the front-line professionals – agents and brokers – looking to acquire new business. It’s an equally apt term to describe what the payments industry may be facing in 2023 and […]

IRIS CRM is thrilled to share that we have expanded our REST API capabilities to include a dedicated Users API section with several new commands that allow clients the ability to completely manage their users via API with all of the data they’re accustomed to in the user interface.  You can leverage the new Users […]

Payments is an extremely competitive game at the best of times. But, with 2023 shaping up to be a tough year for the economy, the payments industry is likely to see some stagnation in growth, and ISOs and PayFacs may find themselves competing for a piece of a potentially shrinking pie. The good news is […]

It’s been a big, eventful year for the payments industry’s top CRM. The holiday season is finally upon us and 2022 is quickly drawing to a close. The whole IRIS CRM team would like to wish all of our customers, partners, and the entire payments industry a joyous holiday season and a prosperous new year […]

2022 was the year things “returned to normal” as the COVID-19 pandemic finally receded – or, at least it was supposed to be! Instead, the world was thrown into further economic turmoil as consumers and businesses faced an assault on two fronts from record inflation and rapidly rising interest rates. Now, with 2023 finally upon […]