CRM Chat Moderation and Desktop Notifications

We have added two important improvements to the IRIS CRM Live Chat Integration!   Administrators now have the ability to ban users from a public chat room if they violate a chat policy, and also the ability to delete messages.   Additionally, incoming chat notifications will now pop up on your desktop even if you are not looking at an active […]

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New Enhancement: Important CRM Note Tagging

As promised, we’re back with more updates! This time we’ve improved the CRM notes functionality by adding the important CRM note tagging feature.   During a sales cycle, users typically create a large number of notes.  Additionally, the system itself generates different types of notes such as event notes, status notes, and others.   Between all such notes, […]

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New Enhancement: CRM Chat Permissions

We have just released the ability to configure CRM Chat Permissions!   The IRIS CRM chat feature is one of several communication tools that provide your team with a seamless communication capability, both with internal users and with your merchants.   With the new update, you can now fine-tune the chat permissions according to your needs. The chat permissions […]

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New Feature: A Calendar Text Box That Understands Language!

We are super excited to announce a new addition to your favorite Merchant Services CRM — a calendar text box that understands language! You can now set or reschedule lead events, helpdesk tasks, and calendar events by using language like “next Monday”. This will it make it easier and faster to set tasks but you can […]

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New Feature: CRM Speech Recognition

We have just introduced a super-cool new feature in IRIS CRM—the CRM Speech Recognition!   Put on your headset and watch the words you speak appear on your screen immediately—courtesy of the state-of-the-art speech recognition API!   The speech-to-text feature is only supported by Chrome and Android browsers. For an updated list of supported browsers please visit: […]

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