New Feature: Zapier Integration

Your favorite Merchant Services CRM is now on Zapier! You can now connect your CRM with over 1,500 web apps such as Microsoft Office 365, Google Docs, MailChimp, and Quickbooks.   Click Here To Begin Using Zapier With IRIS CRM Note: The Zapier Integration is currently in the beta stage and available only by invite […]

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New Feature: Residuals Analytics

Residuals Analytics are here! Your favorite Merchant Services CRM now comes with built-in dashboards that track your residual income trends across multiple processors and help you make decisions quickly.     In order to access the Residuals Analytics page your Administrator will need to enable the Residuals Analytics permission for your user class:     With the […]

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New Enhancement: Dialer Redesign

We are excited to share that the Power Dialer feature in your favorite Merchant Services CRM has just received a fresh new look! Our phone system has been redesigned as part of a wider UI modernization project that is currently underway.  A new and responsive design is coming soon that will be easier to use […]

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New Enhancement: Helpdesk Checklists

Your favorite Merchant Services CRM has a new enhancement that will help your team build lists of tasks by creating a Helpdesk Checklist!  A helpdesk checklist consists of one or more tasks that need to be completed before a helpdesk ticket can be changed to a Resolved status. Each checklist item can be created with […]

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See What’s Coming In 2019

2019 is proving to be an exciting year for us at IRIS CRM. The Calculated Residuals Columns, Status Trigger Enhancements, and SMS Templates are just a few of the great new features we released during the first quarter.  The rest of the year also promises to be just as exciting, with tons of new features and […]

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