IRIS CRM ISO Management & Merchant Services Blog

Not long ago, there were really only three ways to pay the vast majority of merchants: you could hand over cash, swipe your credit or debit card at the checkout counter, or enter your credit card details online. Today, advances in payment technology have seen the options available to both consumers and B2B customers explode. […]

A “hard market” is an insurance industry term describing a time when market conditions and risk appetites limit growth and things become particularly difficult for the front-line professionals – agents and brokers – looking to acquire new business. It’s an equally apt term to describe what the payments industry may be facing in 2023 and […]

IRIS CRM is thrilled to share that we have expanded our REST API capabilities to include a dedicated Users API section with several new commands that allow clients the ability to completely manage their users via API with all of the data they’re accustomed to in the user interface.  You can leverage the new Users […]

Payments is an extremely competitive game at the best of times. But, with 2023 shaping up to be a tough year for the economy, the payments industry is likely to see some stagnation in growth, and ISOs and PayFacs may find themselves competing for a piece of a potentially shrinking pie. The good news is […]

It’s been a big, eventful year for the payments industry’s top CRM. The holiday season is finally upon us and 2022 is quickly drawing to a close. The whole IRIS CRM team would like to wish all of our customers, partners, and the entire payments industry a joyous holiday season and a prosperous new year […]

2022 was the year things “returned to normal” as the COVID-19 pandemic finally receded – or, at least it was supposed to be! Instead, the world was thrown into further economic turmoil as consumers and businesses faced an assault on two fronts from record inflation and rapidly rising interest rates. Now, with 2023 finally upon […]

IRIS CRM’s NMI boarding integration just got even better with the addition of new platforms to choose from when boarding merchants to Fiserv and Worldpay.  We now support 11 Fiserv and 6 Worldpay platforms to give you more flexibility when boarding NMI gateway accounts. The expanded list of options ensures that you are boarding merchants […]

2022 was an interesting year for the credit card industry. Painful economic conditions like rapid inflation and rising interest rates saw many of the positive trends observed over the course of the COVID-19 pandemic start to reverse. Now, with many of those economic conditions set to persist into 2023, the industry is getting ready for […]

IRIS CRM is excited to announce that you can now fully customize the visibility of merchant tabs based on Group, User Class, and User for each processor your ISO is working with.  Previously, the visibility settings only allowed you to make a tab visible or not for all users, with no fine-grained permissions. Now, you […]

Like all industries, technology has unquestionably had an enormous impact on payments and financial services. But, in a sea of new apps, ecommerce systems, and digital options, perhaps the biggest impact new payments tech has had on the space has been less visible – or at least easier to ignore: waning customer loyalty. Where once […]

IRIS CRM is happy to share our newest functionality for TSYS FSP ISOs to update your merchants’ Daily Fee Indicator without having to switch platforms. We have added a new ticket type – TSYS – Update Daily Fee Indicator (Auto) – that works like our other automated TSYS maintenance tickets. These ticket types allow TSYS […]

ISO agent programs help pair talented salespeople with independent sales organizations (ISOs) looking for help recruiting new merchants. They’re just one method of entry into the merchant services space, but they offer some notable benefits to independent agents, including simplicity, structure, security, and more. The following is a brief rundown of what ISO agent programs […]