IRIS CRM ISO Management & Merchant Services Blog

Dispute Responder for Merchants of TSYS FSPs
Featured Article IRIS CRM Adds Merlink Integration to Dispute Responder for TSYS FSP ISOs

After several months of work and much anticipation, IRIS CRM is thrilled to announce the latest enhancement to our Dispute Responder — Support For TSYS FSP ISOs! From new and updated dispute notifications to electronic replies and response reminders, Dispute Responder now has everything TSYS FSP merchants need to win more of their disputes to retain […]

What Is Underwriting? Everything ISOs Need to Know What Is Underwriting? Everything ISOs Need to Know
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Underwriting is the process of due diligence and risk analysis that payment processors use to ensure new merchants are trustworthy, capable, and safe to work with. Every time a credit card transaction is processed, financial risk exists, and good underwriting minimizes the chances of that risk causing damage to anyone involved in processing the payment […]

All About Digital Merchant Onboarding All About Digital Merchant Onboarding
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The merchant onboarding process is the first exposure an independent sales organization’s (ISO’s) payment processing partners get to a new merchant. It’s an important touch because it launches the underwriting process that determines whether or not working with the new merchant is worth the risk. Payment processors aren’t desperate, and they can afford to be […]

Improved TSYS Retail Reporting Integration Improved TSYS Retail Reporting Integration
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IRIS CRM is proud to share that we have released an improved version of our TSYS Retail Reporting Integration for ISOs and agents. We have updated the deposit reporting logic to utilize the exact transaction and ACH dates to improve the accuracy of the data displayed.  IRIS CRM now automatically reconciles the merchant’s transactions and […]

Compliance Action Required Soon: A2P 10DLC Business SMS Compliance Action Required Soon: A2P 10DLC Business SMS
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With increases to spam messages and robo-calls, changes are being made in the telecommunication industry to regulate how US mobile carriers handle the sending of business-related SMS communications.  The newest standard which affects all senders of SMS is Application-to-Person 10-digit long codes, or A2P 10DLC. A2P DLC is very similar to existing 10-digit phone numbers, […]

What is a PayFac? -- Understanding the Differences with ISOs What is a PayFac? — Understanding the Differences with ISOs
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A Payment Facilitator, or PayFac, is a company that provides payment processing services to merchants looking to accept credit and debit cards. PayFacs work under one or more payment processors, operating in a layer of the industry between processors and merchants. They offer merchants a variety of services, including merchant accounts, ongoing support, payment hardware […]

What is an Unregistered ISO? What is an Unregistered ISO?
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Registered and Unregistered ISOs fill a very important need in the payment processing industry – the need to connect millions of merchants around the globe with a relatively small number of payment processors.  ISOs resell merchant services on behalf of the payment processors so the processors can focus on handling the millions upon millions of […]

Independent Sales Organization Merchant Recruiting Tips Independent Sales Organization Merchant Recruiting Tips
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Competition in the payments industry is fierce, and independent sales organizations looking to rise to the top and maximize growth need to find ways to consistently recruit more, higher-quality merchants than the competition. The following represent three simple, but effective tactics your independent sales organization can use to beat the competition by finding more leads, […]

IRIS CRM Receives SOC 2 Type 2 Certification IRIS CRM Receives SOC 2 Type 2 Certification
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IRIS CRM is proud to announce that after a thorough, months-long audit completed by Assure Professional, we have received our SOC 2 Type 2 Certification! Completion of the audit certifies that IRIS CRM meets the security standards established by the AICPA. Merchant services providers using IRIS CRM will benefit from our certification by being able […]

Enhanced E-Signature Experience Enhanced E-Signature Experience
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IRIS CRM is proud to provide an Enhanced E-Signature Experience for both users and merchant signers. Our new enhancements benefit both single-signer and multi-signer e-signature documents.  The new features in this release include: Edits made directly within the e-signature URL will be auto-saved Preview shows the latest version of the document with all changes Separate […]

Best Practices in Merchant Onboarding Best Practices in Merchant Onboarding
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Merchant onboarding is one of the most important processes independent sales organizations (ISOs) perform on a daily basis. Onboarding merchants effectively, efficiently, and accurately ensures a reliable underwriting process and maximizes the chances of merchant approval and, in turn, the growth of an ISO’s portfolio. Unfortunately, the traditional merchant onboarding process is slow, cumbersome, error-prone, […]

Deposit & Adjustment API Date Filter Deposits API Date Filter
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We are excited to announce that the IRIS CRM Open Deposits API now includes the ability to report on custom date ranges. Previously, month and year were the only options to select. In your query, you can now set the day for the start of your search as well as the end date.  Check out […]

Search Lead Notes You Can Now Search Lead Notes in IRIS CRM!
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Lead notes are an important part of tracking information about your leads in IRIS CRM – now you can easily find the note you’re looking for using Lead Note Search! Lead notes track everything from user comments to appointment updates to email activity and much more. Between user and system notes, the number of notes […]

Residual Buyouts 101 - Selling a Portfolio and Maximizing Overall Value Residual Buyouts 101 – Selling a Portfolio and Maximizing Overall Value
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Residual buyouts are programs in which ISOs or payment processors offer to purchase the residuals portfolios of the companies or agents that work under them. Buyout programs provide processors or ISOs with a fast, efficient way to bolster their own residual portfolios, enabling rapid growth without the need to go out and recruit any new […]

What Are ISO Payments? A Quick Guide What Are ISO Payments? A Quick Guide
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Independent sales organizations (ISOs), also known as MSPs in the Mastercard world, are third parties that act as a bridge between merchants and payment processors (who are themselves often another bridge to the banks that offer merchant accounts.) ISOs partner with multiple payment processors and resell their payment processing services to merchants, along with a […]

New Security Feature: E-Signature IP Address Reporting New Security Feature: E-Signature IP Address Reporting
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IRIS CRM is proud to announce a new security feature that will help your organization ensure the integrity of e-signed documents – E-Signature IP Address Reporting! With this new functionality, all e-signed documents that are sent and signed through IRIS CRM will log the sender and signer location along with their IP address. This will […]

TSYS Partner Program -- How TSYS and Global Payments Put ISOs First TSYS Partner Program — How TSYS and Global Payments Put ISOs First
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Payment processors provide the services that independent sales organizations (ISOs) resell to merchants, making them a core partner in the ISO business model. Likewise, without ISOs, processors would have to spend more time, money, and effort recruiting merchants than it’s worth for them, making the ISO-processor partnership a truly symbiotic relationship. But not all processors […]

Digital Merchant Onboarding Digital Merchant Onboarding — Boarding New Business with IRIS CRM and TurboApp
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Onboarding new merchants to your processing partners is one of the most important tasks your ISO handles day-in and day-out. But boarding the old way — manually transferring merchant data from an MPA into a processor’s online portal line-by-line — is slow and extremely prone to human error.  IRIS CRM eliminates both of those problems […]

New Enhancement: Workflows for Start Processing and Closed Merchants New Enhancement: Workflows for Start Processing and Closed Merchants
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Automating processes, big or small, is a great way to save your organization time and ensure your data is consistent and accurate. Our latest exciting feature does just that by automating the workflows for merchants that have started processing or closed! Rather than manually checking in on which merchants have started processing, then making updates […]

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