IRIS CRM ISO Management & Merchant Services Blog

IRIS CRM - NMI
Featured Article NMI Acquires IRIS CRM, Expanding Deeper in the Commerce Value-Chain

To meet increased demand for full commerce enablement solutions, NMI and IRIS CRM’s joint offerings better enable ISO, ISV, bank and fintech partners SCHAUMBURG, IL – JANUARY 18, 2022 – NMI, a leading full commerce enablement technology company, today announced it has acquired IRIS CRM, a premier merchant services CRM and comprehensive merchant management platform […]

IRIS CRM Dispute Responder Merchant Dispute Response: How Chargebacks Impact Businesses
Read MoreMerchant Dispute Response: How Chargebacks Impact Businesses

Disputes occur when customers contact their credit card companies and request a charge be forcibly reversed when a refund has been denied. Visa, Mastercard, Discover, and American Express all offer their cardholders the ability to open a dispute whenever they think that a purchase has been made fraudulently or a merchant has failed to deliver […]

Fast Merchant Boarding – How Automated Onboarding Can Benefit ISOs Fast Merchant Boarding – How Automated Onboarding Can Benefit ISOs
Read MoreFast Merchant Boarding – How Automated Onboarding Can Benefit ISOs

Merchant boarding is one of the most important processes independent sales organizations perform on a daily basis. Today, technology allows ISOs to onboard new merchants faster and easier than ever before. Modern onboarding systems, like IRIS CRM’s TurboApp, enable ISOs to board new merchants in a matter of minutes by eliminating the most time-consuming steps […]

Understanding Merchant Behavior with Visitor Tracking Understanding Merchants: How to Drive Growth Through Observation
Read MoreUnderstanding Merchants: How to Drive Growth Through Observation

Growth is always an uphill battle, especially in a competitive industry like payment processing. The key to driving consistent growth is finding new and novel opportunities to provide more value for end merchants, and that can be difficult in an industry that – at least on the surface – can seem very homogeneous. ISOs looking […]

IRIS CRM’s Top ISO Sales Tools IRIS CRM’s Top ISO Sales Tools
Read MoreIRIS CRM’s Top ISO Sales Tools

Payment processing is an extremely competitive industry, and independent sales organizations (ISOs) and payment facilitators (PayFacs) that want to grow and thrive need to find ways to work smarter and outcompete the field. Building a tighter, more efficient sales process from the top of the funnel on down is one of the best ways to […]

What are Payment Service Providers? What are Payment Service Providers?
Read MoreWhat are Payment Service Providers?

Payment service providers are companies that provide the infrastructure, service, and support systems merchants need to accept credit card payments, both in-store and online. The payments environment as a whole can be a bit complicated, but it helps to think of payment service providers as a pyramid, with a small number of acquiring banks at […]

Payment Processing Industry Growth Forecast 2022 Payment Processing Industry Growth Forecast 2022
Read MorePayment Processing Industry Growth Forecast 2022

Key Points:  Overall digital payments growth is set to hit 17.44% CAGR between 2022 and 2026.  Total transaction value of digital payments is expected to be $7.8 billion in 2022. Overall market growth will be driven by rapid growth in users while value per user remains flat.  The payment gateway market is estimated to see […]

Payments 101: What is an ISO? Payments 101: What is an ISO?
Read MorePayments 101: What is an ISO?

ISO stands for independent sales organization – a type of company that plays an extremely important role in the payment processing ecosystem. In essence, ISOs are liaisons between merchants and payment processors who resell services on behalf of one or more partners in exchange for a small piece of the revenue from processed transactions.  ISOs […]

Top 5 ISO Agent Programs of 2022 Top 5 ISO Agent Programs of 2022
Read MoreTop 5 ISO Agent Programs of 2022

Independent agents are a key part of the payments ecosystem. Many processors and ISOs go out of their way to build programs that enable agents and create the conditions for success because they know that attracting the best talent possible maximizes everyone’s success and earnings. The following represent five of the best ISO agent programs […]

Employee Spotlight: Support Manager Luis Feliz Employee Spotlight: Support Manager Luis Feliz
Read MoreEmployee Spotlight: Support Manager Luis Feliz

We hope that you have had a chance to interact with Luis Feliz, Support Manager at IRIS CRM. If you have not, we are excited to shine the spotlight on Luis because we are extremely proud of his hard work and dedication to client satisfaction. Luis joined IRIS CRM in April 2020, bringing with him […]

Smarter ISO Merchant Acquisition Smarter ISO Merchant Acquisition
Read MoreSmarter ISO Merchant Acquisition

An ISO’s profitability depends on having a large portfolio of top-quality merchants. Acquiring those merchants is no easy task in an industry as competitive as payments, making it extremely important that ISOs look for any advantage they can get. Customer resource management systems represent a powerful and cost-effective way for ISOs to gain that all-important […]

Residuals: What They Are and How Residual Calculations Work Residuals: What They Are and How Residual Calculations Work
Read MoreResiduals: What They Are and How Residual Calculations Work

Residuals are a driving force behind one of the most important parts of the payments industry – independent sales organizations (ISOs). Residuals represent the reward that brings ISOs and new independent agents into the space, without whom a small handful of payment processors would be left to try to handle the millions of merchants across […]

Coming Soon: New User Interface Coming Soon: New User Interface
Read MoreComing Soon: New User Interface

After much anticipation and a lot of hard work, IRIS CRM is proud to share that we will be releasing our new user interface in the coming weeks. There is much to look forward to in the new UI as it’s not just a coat of paint on existing functionality, but is chock full of […]

ISO Agents: Selling Merchant Services Independently ISO Agents: Selling Merchant Services Independently
Read MoreISO Agents: Selling Merchant Services Independently

Payment processing is a lucrative industry with opportunities abound and good money to be made at all levels of involvement. The entry point for many people looking to earn a slice of the payments pie is merchant service sales as an independent agent. Independent agents play an important role in assisting the larger players in […]

Top 22 Features For 2022 Top 22 IRIS CRM Features For 2022
Read MoreTop 22 IRIS CRM Features For 2022

As your company starts 2022 with fresh energy and a strategic plan for how to achieve the year’s goals, it’s important to choose the right tools to succeed. IRIS CRM is the payment industry’s leading, all-in-one CRM solution with features to manage and automate your workflows from initial lead capture all the way through merchant […]

New Paysafe Reporting and TSYS Backend Boarding Integrations New Paysafe Reporting and TSYS Backend Boarding Integrations
Read MoreNew Paysafe Reporting and TSYS Backend Boarding Integrations

IRIS CRM is thrilled to announce new Paysafe Reporting and TSYS Backend Boarding Integrations! ISOs can now connect their Paysafe merchants, both Fiserv and TSYS, to IRIS CRM to receive daily reporting data and account information. Our Paysafe boarding integration has also been improved to allow ISOs to select TSYS as the backend when boarding […]

Remote Work in 2022: The Future of WFH as the Pandemic Winds Down Remote Work in 2022: The Future of WFH as the Pandemic Winds Down
Read MoreRemote Work in 2022: The Future of WFH as the Pandemic Winds Down

If 2021 had a theme, it was the global covid-19 pandemic transitioning from something novel and unknown to something we knew and were learning to live with. Now, with another year behind us, the theme of 2022 is set to be the application of the lessons we’ve learned throughout the pandemic in a post-pandemic world. […]

Merchant Reporting By Card Type Merchant Reporting By Card Type
Read MoreMerchant Reporting By Card Type

Dive deeper into your merchant reporting with the additional breakdown of card type volume and transaction count. From the My Merchants page, you can now add the volume and transaction for the major card brands to your merchant reporting, plus other trackable card types including Fleet Cards, Pin-Debit, EBT, and Gift Cards, as well as […]

How to Win More Chargebacks with IRIS CRM Dispute Responder How to Win More Chargebacks with IRIS CRM Dispute Responder
Read MoreHow to Win More Chargebacks with IRIS CRM Dispute Responder

Whether you’re an ISO or a merchant, chargebacks are costly to you in more ways than one. First and foremost, they cost you money. But, when they get out of hand, they also damage your reputation with the card companies and create a perception of risk that you don’t want hanging over your business. Traditionally, […]

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