IRIS CRM ISO Management & Merchant Services Blog

NMI Boarding is Better Together with IRIS CRM
Featured Article NMI Boarding is Better Together with IRIS CRM

After months of hard work and collaboration the NMI and IRIS CRM teams are proud to announce significant updates to the NMI payment gateway boarding integration. You are now able to use the power of the merchant data from your CRM in combination with the full suite of NMI boarding settings to make IRIS CRM […]

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Payments CRM Comparison – Which CRM Payments Platform Should ISOs and PayFacs Use?
September 30, 2022

The CRM a payments company chooses has a huge impact on its ability to outcompete other ISOs and PayFacs for merchant attention and to maximize the profitability of a portfolio. CRMs are mission-critical software in the payments industry – as they are in all sales environments – and, because the CRM sits at the center […]

Advanced Reports – Take Lead Reporting to the Next Level
September 29, 2022

IRIS CRM is thrilled to announce the release of our new Advanced Reports widget for taking your lead reporting to the next level. Our new Advanced Reports widget combines lead filtering functionality from existing components with brand new features in the new user interface for a powerful, all-in-one reporting tool.   Users can create complex, multi-tiered […]

Why Great Salespeople Should Sell Credit Card Processing Services
September 28, 2022

Great sales professionals have no shortage of opportunities coming their way, but the opportunity to sell credit card processing services is one few ever look into seriously. Yet, a combination of factors, including huge demand for credit card processing, uniquely cumulative lifetime earnings, and sales organizations desperate for top talent in a cut-throat market all […]

What is an ISO? A 101-Level Explainer on Independent Sales Organizations
September 22, 2022

The payment processing industry is full of opportunities for entrepreneurs looking to help merchants get set up with the right payment processing for their needs, and the most common way that’s done is through an independent sales organization, or ISO. ISOs are one of the most important players in payments, bridging the gap between merchants […]

Residuals Calculating Payment Residuals – The Old Way and the New Way May 4, 2022

Calculating residuals is one of the most important tasks ISOs perform each month because residuals represent the vast majority of revenues. Monthly residuals also determine how much an ISO’s independent agents earn, so their accurate and timely calculations are extremely important to the core employees that bring in merchants and drive portfolio growth. Unfortunately, it […]
Residuals MM101 Support Automates Fiserv FSP ISO Residuals Reporting May 1, 2022

IRIS CRM is happy to share that we have expanded residuals reporting functionality for Fiserv FSP ISOs by adding support for the MM101 file to calculate residuals income.  Fiserv FSP ISOs can now use IRIS CRM to automatically calculate their monthly residuals income using the MM101 file. By eliminating manual calculations, ISOs can scale their […]
IRIS CRM Blog What is an Electronic Signature and How Does eSignature Help ISOs? April 27, 2022

Signatures are at the heart of every business deal, but managing thousands of applications, contracts, and supporting documents is also one of the biggest headaches many independent sales organizations (ISOs) have to deal with on a regular basis. Electronic signature – or eSignature for short – is  a solution to that problem, enabling sales organizations […]
Featured Functionality Create Automated Helpdesk Tickets Using Status Triggers For Maximum Efficiency April 25, 2022

Save your staff time and avoid forgotten tickets that are an essential part of your sales and merchant setup workflows with new Automated Helpdesk Ticket Workflows in IRIS CRM.  Using Lead Status Age and State Triggers, tickets can be auto-created based on where a lead is in your sales funnel or how long a merchant […]
IRIS CRM Blog Creating a CRM Culture: How to Get Employees to Buy Into Your CRM April 20, 2022

Customer resource management as a business philosophy describes collecting and using as much customer data as possible to improve every customer-facing aspect of operations, from marketing to sales to service and support, and beyond. CRM systems are powerful, advanced sales tools designed to help businesses achieve those goals. But as powerful as CRM is, just […]
IRIS CRM Blog IRIS University – Unlock the Full Potential of IRIS CRM at TRANSACT ’22 April 6, 2022

IRIS CRM is the payments industry’s leading customer resource management system, and one of the reasons it’s so popular is that it does a lot for independent sales organizations and payment facilitators. But, because IRIS CRM does so much, even our most experienced users can almost certainly find ways to unlock even more value from […]
IRIS CRM Blog IRIS CRM Donating $50 Per Demo to Make-A-Wish at TRANSACT 2022 April 5, 2022

After a two year hiatus due to the Covid-19 pandemic, ETA’s TRANSACT conference returns to Mandalay Bay in Las Vegas, April 12th – 14th, 2022. IRIS CRM is excited to be back in-person  at the payment industry’s most prominent event as a Platinum Sponsor.  In order to celebrate our return to TRANSACT, IRIS CRM will […]
IRIS CRM Blog Merchant Dispute Response: How Chargebacks Impact Businesses March 30, 2022

Disputes occur when customers contact their credit card companies and request a charge be forcibly reversed when a refund has been denied. Visa, Mastercard, Discover, and American Express all offer their cardholders the ability to open a dispute whenever they think that a purchase has been made fraudulently or a merchant has failed to deliver […]
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