IRIS CRM ISO Management & Merchant Services Blog

Automated residual calculations use software tools to handle the duty of scouring through monthly residual reports, finding the key data, and combining it all into a holistic picture useful to your ISO or PayFac. Going automatic offers some significant benefits that make it an easy and obvious choice for most companies selling merchant services because […]

There are a lot of upsides to becoming a wholesale ISO. Not only do wholesale ISOs make more, but they also enjoy additional flexibility and control, higher valuations, and more. But, the choice to become a wholesale ISO may not be as straightforward as it seems. It isn’t right for every retail ISO, and for […]

Never let a processor’s change to fees in their residual reporting cost your organization thanks to IRIS CRM’s new functionality to detect new and missing residual fees.  IRIS CRM now includes functionality to compare the last uploaded residual report for a given processor to the new report you are importing to detect any new or […]

For a growing ISO, residuals numbers dropping mid-month can be an exciting event. It provides an opportunity to take stock of the fruits of all the hard work put in by your independent agents, managers, underwriters, and, of course, your merchants. But residuals can also represent a huge source of stress every month because some […]

There are a number of things merchants need to collect payments and do business besides just a merchant account. One of the most important is a payment gateway. Whether it’s online, in-store, or at an unattended station like a parking garage or vending machine, a payment gateway of some kind is a mission-critical part of […]

After months of hard work and collaboration the NMI and IRIS CRM teams are proud to announce significant updates to the NMI payment gateway boarding integration. You are now able to use the power of the merchant data from your CRM in combination with the full suite of NMI boarding settings to make IRIS CRM […]

ISO merchant services is an extremely competitive industry, and it can be difficult to navigate, as well. To make it easier for talented sales agents in the payments space to find partners to work with and to enable those agents to succeed, many registered ISOs and processing companies have launched ISO agent programs. ISO agent […]

If your ISO isn’t already using SMS as a key tool for communicating with merchants, you’re failing to offer them one of the most convenient, powerful, and preferred channels available today. Despite its effectiveness, many companies fail to leverage the power of SMS because they simply don’t want to deal with managing it. But, today, […]

The more you know about your operations, your residuals, and your finances, the better you and your management team can steer your ISO towards future growth and profitability. Unfortunately, the payments space is complex, and the sea of data generated from your processing partners, your residuals, your agents, and your merchants can be hard to […]

Get your message directly into the palm of your lead’s hands at just the right time without manually typing or sending texts one-by-one using IRIS CRM’s new Automated SMS Status Triggers.  SMS is a great way to communicate with leads, as most people have their cell phone with them all of the time. Therefore, SMS […]

In its simplest terms, underwriting describes a company taking on financial risk in exchange for a fee. It happens constantly in countless industries – underwriting is a part of every credit card application, car financing, new insurance policy, mortgage, and many other parts of daily life. It’s also a part of payment processing.  Merchant underwriting […]

The IRIS CRM team is off to a busy start to the summer with numerous new features that make life easier, especially for administrators, including a couple of TSYS FSP specific features.  Clients can look forward to saving more time when managing their site and additional settings for tailoring the behavior of IRIS CRM to […]