A 0% Chance of Churn: Why Supporting Customers on Slack is the Hottest Trend for SaaS Companies

When we started BubbleIQ, we wanted to offer the best possible support experience for our customers. We also knew that all of our customers were using Slack, so it made a ton of sense to invite our customers into our Slack workspace. What we didn’t know is how ridiculously low it would take our churn rate. […]

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The Difference Between Innovators and Entrepreneurs

I just received a thank-you note from a student who attended a fireside chat I held at the ranch. Something I said seemed to inspire her: “I always thought you needed to be innovative, original to be an entrepreneur. Now I have a different perception. Entrepreneurs are the ones that make things happen. (That) takes focus, […]

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Building Relationships Through CRM

One aspect of CRM that often gets overlooked, is the capacity for building relationships with customers. A huge complaint that many customers are having across the board, is that they are tired of talking to a computer; or a person that may as well just be a computer. No one enjoys getting canned responses. It […]

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Express Diversity and Watch Your Business Grow: Advantages to Breaking Language Barriers

Have you asked yourself how business could be better? There comes a time where every established business owner stumbles upon this question, not necessarily because they’re unsuccessful or not working hard enough. Sales could be great! But, there’s always some new, exciting way to attract more clients and sometimes more customer relations are what a business needs. With […]

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How to Improve Your Customer Engagement in the New Year

As we wrap up this year, businesses are game planning their moves for the next. Perhaps your goals revolve around increasing your marketing strategies while reducing the costs or acquiring more leadership training. But have you given much thought into building your customer relationships and customer engagement strategies? Engaging with your customers places trust between the […]

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