Cloud Based Call Center Software Features
IRIS Call Center Software
Reps can initiate calls directly from a lead with a single click, while a manager listens in on the live call and the call is recorded to be analyzed at a later time. Previous calls can be brought up and played for training and reference purposes. Support members can receive inbound calls and listen to recordings of previous calls. ISO owners can view the dialer metrics page and gain an understanding of the amount of calls and talk time their teams are producing.
Cloud Based Contact Center
Eliminate the need to purchase expensive phone systems, software and the cost to manage both. As well as the need to re-invest again once the phone system and software become obsolete. With our cloud based contact center, you will be able to cost-effectively scale your call center, constantly be on the edge of technology, and all while receiving high levels of reliability and security. All you need is a USB headset to get started!
Reach more customers with local presence dialing. Dynamic caller ID will show a local number based on the outbound phone number being dialed. Increase your contact rate by up to 400% when using local presence. Your sales team will speak with more prospects and in turn, sign more accounts!