Call centers can be very effective at generating new sales, handling support issues, and more. However, they must have the right tools to reach their full potential. Today, this means using call center software that is uniquely tailored to meet the needs of the type of business using it.
Our software, IRIS CRM, is specifically made for those who are in the business of selling credit card processing services to merchants. This makes it easy for such companies to blend it with their call center operations. Here are some of the features we offer that make this the perfect call center solution:
Cloud-Based Operation
You won’t have to worry about installing our software to get it to work. It’s based in the cloud, so all you need to do is log in to your call center terminals and the center will be ready to go. Since it’s cloud-based, you also won’t have to worry about updates. It’ll seamlessly update itself with no downtime on your end.
Tracking
A sales-based call center needs to track sales, commissions, repeat business, and more. Our solution handles all of this easily. Since it’s made for your type of business, it also tracks live accounts from processing networks.
Integrated Phone System
Once you’re set up with IRIS CRM, you won’t have to deal with entering phone data into the system. A phone system is already integrated so this will happen automatically. The days of contact records being lost are over!
These are just a few of the things our software offers that will improve the efficiency of your call center. Contact us to learn more and get started with our solution today.
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