Benefits of Using a Call Recorder in a Telephone Sales Environment

As the old adage goes: if it ain’t broke, don’t fix it. And that perfectly describes telephone sales – a sales medium seen by some as archaic and outdated, but one which the numbers show is still as effective as ever. As a result, companies continue to use telemarketing, phone sales and prospecting as effective […]

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New Enhancement: User Notification Settings

Your favorite Merchant Services CRM has received a new enhancement to the User Settings page, enabling users to exercise more control over the email and popup notifications they receive.   The email and popup notifications can now be enabled or disabled for every type of event that can occur in the CRM:     With the […]

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New Feature: Track Call Outcomes

Tracking your organization’s sales and customer support call outcomes can have a huge impact on call center productivity and user collaboration. By tracking the call outcomes your sales managers can get valuable information on call performances and use that information to optimize the sales process further.   We are pleased to announce that your favorite […]

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Fiserv PASO Reporting

As Fiserv on the Omaha and North platforms are aware, Fiserv is moving from the Legacy Residual reports to PASO (Product Reporting And Sales Compensation Overhaul) reporting.   PASO is a complete overhaul to the Fiserv residual program. One of PASO’s primary goals is to reduce the number of reports needed to reconcile an account, […]

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Understanding What Zapier Can Do When Integrated with IRIS CRM

Customer resource management is all about making sales and operations more efficient by automating what you can and supercharging the effectiveness of the rest. IRIS CRM does it better than anyone, bringing lead management, email and scheduling, billing and payments, marketing, and much more into a single platform. It even includes an industry-leading power dialer. […]

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Learn More about IRIS CRM’s Advanced Paysafe Merchant Integration

Paysafe is a UK-headquartered online payments company that provides payment processing and online wallet services to companies around the globe. They offer payment solutions for online businesses as well as brick and mortar stores, and their Neteller and Skrill brands facilitate low-cost online money transfers between users. As one of the most popular processors in […]

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IRIS CRM offers Seamless Paya Services ACH Integration

Cash might not be obsolete yet, but electronic payments are already the preferred payment method of the vast majority of consumers and businesses alike. Debit and credit card payments are inarguably the most popular forms of electronic payment, but ACH payments are also extremely common. IRIS CRM, the payments industry’s leading customer resource management platform, […]

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IRIS CRM Integrates Worldpay Merchant Services Seamlessly with Advanced Customer Resource Management

Worldpay Inc. was founded in 2017 when U.S. industry giant Vantiv acquired the British payment processor Worldpay for 10.4 billion dollars. Worldpay Inc. is now one of the biggest players on the world stage, processing billions of dollars in transactions around the globe annually. As a result, Worldpay is one of the most common processors […]

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Why Sales Reporting is important to Independent Sales Organizations

“You can’t manage what you can’t measure.” With the immense amount of data available to businesses in the digital age, that old adage is truer now than it has ever been. Businesses now understand the importance of data in managing everything from individual employee performance to long-term capital projects and beyond. As a result, tools […]

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