After several months of work and much anticipation, IRIS CRM is thrilled to announce the latest enhancement to our Dispute Responder — Support For TSYS FSP ISOs! From new and updated dispute notifications to electronic replies and response reminders, Dispute Responder now has everything TSYS FSP merchants need to win more of their disputes to retain […]
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IRIS CRM Adds Merlink Integration to Dispute Responder for TSYS FSP ISOs
On July 26th, 2019, First Data finally completed the sunsetting of the Client eMerchantView reporting platform. While that retirement makes way for a new generation of account access and reporting tools, a major platform change is still often jarring for users. For non-CRM users, the eMarchantView portal is still up, but logging in simply directs […]
This Saturday, August 17th, 2019 be sure to tune in to Bloomberg Television at 5:00 PM ET and catch the first episode of season two of The American Dream on Bloomberg! The American Dream is a show that inspires its audience by telling the story of humble beginnings and delving into each entrepreneur’s journey. […]
If your sales team makes up part of the 44% of salespeople still using spreadsheets and email programs to store customer data and pricing, it’s time to reevaluate. Especially in the payments processing industry, where competition is high and deals move fast, you can’t afford informality as far as your customers are concerned. The global […]
We may live in a world where texting reigns supreme and calls from robots are not out of the question. But when it comes to sales and support, there’s still something to be said about a voice-to-voice conversation. Dialer metrics can help you draw useful data from these conversations to push sales forward. 55% of […]
Our Lead of product Jaron Ruckman is present at the 2019 MIDWEST ACQUIRERS ASSOCIATION (MWAA) Conference. MWAA 2019 CONFERENCE July 17-18, 2019 The Renaissance Schaumburg Convention Center Hotel 1551 N. Thoreau Dr. N. Schaumburg, IL 60173
We’re frequently asked, “How do independent sales organizations (ISOs) work?”. The payments processing ecosystem is undergoing some major shifts. Digital payments are the way of the future, paving the way for digital and omnichannel providers to gain prominence. Customers are becoming more and more comfortable with varied methods of transaction (e.g., mobile-in-store, voice, and chatbots). […]
Our President, Dimitri Akhrin opinion was showcased in this issue. Dimitri Akhrin, president of IRIS CRM, concurred, stating that scrapers sometimes extract and use data in ways that companies didn’t intend when they made those sources available. As a Venmo user, he noticed Venmo profiles are public unless users toggle back the settings. Not every […]
It’s one thing to have a tool in place for getting a job done. It’s another to have one that helps you get the job done more efficiently and effectively. Enter: the importance of tracking residuals analytics for your business. Based on results from a survey conducted in 2018, Statista reported that only 16% of […]
New merchant boarding is vital for establishing lasting relationships and long-term business success. If a new customer signs a contract with your merchant services company only to find their needs unmet or misunderstood at kick-off, the reaction will be to immediately question the partnership’s viability. The right merchant boarding process is crucial to customer retention […]
If you work in the merchant services industry, you know all too well how many moving parts are involved in day-to-day operations. Outside of continually trying to grow your business through sales, you’re also managing your current portfolio. It’s a never-ending balancing act. And in order to keep both sides in check, you need to […]
It’s no surprise that non-cash payments are on the rise. Customer shopping habits have shifted with the rise of e-commerce, forcing businesses to shift their own payment processing systems alongside them. In 2015 alone, consumers made 117.5 billion payments using non-cash payments with that number surely to continue increasing as payment processing evolves worldwide. Some […]
From April 30th through May 2nd, the payment industry gathered in the heart of Las Vegas – Mandalay Bay Hotel for one of the most popular events of the year. TRANSACT is where everyone — from large financial institutions to tech startups and entrepreneurs — gathers for insight into what’s new. It’s a chance for […]
For a long time, the payments industry was centered around countertop terminals in brick and mortar stores. These terminals operated via telephone lines and dial up connections, meaning processing moved at a glacial pace compared to the speed of today’s methods. Eventually, payment processors went the way of automation along with many other industries, with […]
Technology Innovation, IRIS CRM IRIS CRM was recognized for their technology that provides for creative solutions that promotes customer usability, increase profitability, or otherwise enable significant advances for the industry. IRIS CRM is a cloud-based application that helps companies in the payment industry close more deals, receive valuable analytics, and access payment networks through […]
Cash flow is the absolute lifeblood of businesses today, which makes residual income all the more important to your company’s survival. The problem with making residual income is that it can easily become lost in a maze of confusion if you don’t have the proper management software. Without proper calculations, it could end up causing […]
In an unprecedented move for the CRM space, we will no longer be charging customers per person licenses! Our team has extensive knowledge of the credit card processing landscape and we know that our customers deal with agent churn and inactive users very frequently. With that in mind, we wanted to make an impactful change that would benefit […]
We are pleased to announce that IRIS CRM is now integrated with TSYS TransFirst for merchant portfolio reporting! The new integration with TransFirst presents yet another milestone in our endeavor to provide our customers with a means of consolidating their day to day operations into a single tool. This is great news for TSYS […]
IRIS CRM was thrilled to be a part of the iPayment Partner Conference this year. iPayment hosted a wonderful event and provided valuable insight into the state of the industry and how they empower their partners. The networking was outstanding and it is very clear that iPayment is poised for an exciting future! Till next […]