Category: ISOs

Improved TSYS Retail Reporting Integration
Featured Article Improved TSYS Retail Reporting Integration

IRIS CRM is proud to share that we have released an improved version of our TSYS Retail Reporting Integration for ISOs and agents. We have updated the deposit reporting logic to utilize the exact transaction and ACH dates to improve the accuracy of the data displayed.  IRIS CRM now automatically reconciles the merchant’s transactions and […]

CRM Payment Processing CRM Payment Processing – The Benefits of Customer Resource Management Systems for Independent Sales Organizations
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Merchant services is a rapidly growing and highly competitive industry. To stay ahead of the pack, the most successful ISOs are always looking for ways to generate new competitive advantages and grab every chunk of additional market share they can. One of the most powerful ways an ISO can get an edge on the competition […]

IRIS CRM Innovates with Integrations IRIS CRM Innovates with Integrations
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The payment processing industry has changed a lot over the past few years. There are still the industry standards, the big guys who have been around for years. But with the rise in advanced payments technology, many smaller players have entered the space seeking to disrupt the bigger players and grab a slice of the […]

ISO vs PayFac ISO vs. PayFac: How the Two Most Common Types of Payment Intermediaries Differ
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Independent sales organizations (ISOs) and payment facilitators (PayFacs) both act as intermediaries between merchants and payment processors, making them parallel channels in the overall payments ecosystem. However, despite their high-level similarities, there are some major operational differences between how ISOs and PayFacs operate. These include the responsibilities they carry out, their relationships with payment processors, […]

What is a Payfac? What is a PayFac?
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A payment facilitator (PayFac) is a type of merchant services company that provides business owners with a way to accept electronic payments, both online and in-store. PayFacs provide a similar service to standard merchant accounts, but with a few important differences. Most important among those differences, PayFacs don’t issue each merchant their own individual account. […]

How Do ISOs Make Money? How Do ISOs Make Money?
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To the average outsider looking in, the payments industry can seem opaque. The opacity can act as a barrier to entry to entrepreneurial-minded people looking to seize on the opportunity card payments represent in today’s increasingly digital world. Independent sales organizations are arguably the easiest path into the industry for both outsiders looking to break […]

5 Reasons Your ISO Needs E-Signature 5 Reasons Your ISO Needs E-Signature
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It is more important now than ever for businesses to provide clients and customers with convenient, efficient solutions. The world grows more digital by the day and every business needs to keep up to thrive. For an ISO, it’s especially important to be able to close and onboard new merchants efficiently and to ensure their […]

Retail ISO vs Wholesale ISO Understanding the Difference Retail ISO vs. Wholesale ISO: Understanding the Difference
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On the surface, the independent sales organization business model is simple: ISOs go out and find merchants on behalf of payment processors, then recruit and serve those merchants in exchange for a small slice of the transaction fees generated on each sale. The reality is that not all ISOs are alike, and the differences between […]

IRIS CRM and USAePay IRIS CRM Integrates with USAePay for Gateway Merchant Onboarding
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Merchant onboarding is a crucial part of the business for independent sales organizations (ISOs). The ability to quickly and securely board merchants is necessary to drive residual growth, which is the primary way that ISOs can generate more value for their merchant services business.  For many ISOs, merchant onboarding is a time-consuming, manual task that […]

How Do I Become a Merchant Provider? How Do I Become a Merchant Provider?
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Cash is rapidly becoming a thing of the past. With credit cards and contactless payments establishing themselves as the undisputed king in a post-COVID world, there is an enormous amount of opportunity abound in the payment processing space. One of the most prominent and relatively easy to access of those opportunities is merchant services. A […]

How to Select the Right Merchant ISO Program How to Select the Right Merchant ISO Program
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As an independent agent, you are on the front lines of the battle for market share. Your ability to effectively recruit new merchants makes you extremely valuable to the independent sales organization you work with. As such, you should never just settle on an ISO program, because not all ISOs are created equal. Maximizing your […]

2021: IRIS CRM Top 22 Features Recap 2021: IRIS CRM Top 22 Features Recap
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The team at IRIS CRM is always focused on one thing more than any other: consistently providing more value and a better user experience for our clients. That’s why we are excited to share twenty-two of our favorite features that drive a lot of value for IRIS CRM users today. The following features will help […]

Fiserv Reporting and Analytics – How IRIS CRM Adds Value to Your Numbers Fiserv Reporting and Analytics – How IRIS CRM Adds Value to Your Numbers
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Fiserv currently serves over 6 million merchants worldwide, making them a must-have payment processing partner for most ISOs looking to maximize service offerings and growth potential. IRIS CRM is designed to integrate seamlessly with Fiserv to provide your ISO with a faster, easier way to manage your Fiserv merchants, onboarding, and reporting than logging in […]

Drive Results with IRIS CRM’s TSYS Wholesale Integration IRIS CRM: TurboApp Boarding & Reporting For TSYS Wholesale ISOs
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As one of the world’s leading payment processors, TSYS (now a part of Global Payments) offers a lot of value for merchants looking to offer convenient, innovative payment methods for customers. Wholesale ISOs can benefit by offering TSYS services to merchants, but it’s not always easy to incorporate a new processor into their workflow.  In a […]

Payment Processing CRM What to Look for in a Payment Processing CRM: Reporting Features You Need to Have
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Payment processing is an industry that operates on thin margins. The slice of the pie your ISO receives from each transaction is tiny, and while those slices can add up quickly across your entire portfolio, it is still important that you maintain a constant and clear picture of your ISO’s financials at all times. Even […]

IRIS CRM Data Compliance IRIS CRM Achieves PCI Compliance, HIPAA Compliance, and Google Restricted Scope Approval
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When you are in the payments industry, one thing is absolutely crucial: data security. Banking information, personal data, and more are being transmitted through the systems your ISO uses every day, and ensuring that the data is secure and protected is of extreme importance.  The importance of data security is even greater when using external […]

What is an ISO What Is an ISO?
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We live in a digital world and a post-pandemic payment ecosystem, where cash has fallen out of favor and card payments have quickly become a consumer favorite. Payment processing is a huge source of opportunity for entrepreneurs looking to get a piece of the $100-billion-plus in card transactions done in the U.S. alone each year. […]

IRIS CRM is Now Integrated with NMI for Gateway Merchant Onboarding NMI and Your ISO – How NMI’s Gateway Services Open Up New Revenue Streams and Maximize Merchant Convenience
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NMI is one of the payments industry’s top gateway service providers, offering businesses the electronic payment solutions necessary to link their merchant accounts with their end customers both online and in-store.  NMI’s powerful gateway software offers merchants everything they could possibly need to power their electronic payment processing, including a virtual terminal that can be […]

CRM SOP CRM SOP: Why It’s Important to Codify Your Workflows
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A standard operating procedure (SOP) is a codified set of step-by-step instructions designed to demonstrate to workers how tasks or workflows are performed. They take a high-level process and break it down into clear and concise steps, ensuring that repetitive tasks are performed the same way by all employees every time they occur.  SOPs are […]

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