Category: Residuals

Top 22 Features For 2022
Featured Article Top 22 IRIS CRM Features For 2022

As your company starts 2022 with fresh energy and a strategic plan for how to achieve the year’s goals, it’s important to choose the right tools to succeed. IRIS CRM is the payment industry’s leading, all-in-one CRM solution with features to manage and automate your workflows from initial lead capture all the way through merchant […]

Agent Split Percentage Added to Residual Details Agent Split Percentage Added to Residual Details
Read MoreAgent Split Percentage Added to Residual Details

IRIS CRM residuals reporting for sub-ISOs just leveled up thanks to the addition of the agent split field in the Residual Details report. By having the agent split information available in the detailed residuals reporting, sub-ISOs can easily export the detailed report from the IRIS CRM site of the ISO they’re working with and import […]

Automated Fiserv Payment Facilitator Residuals Calculations Automated Fiserv Payment Facilitator Residuals Calculations
Read MoreAutomated Fiserv Payment Facilitator Residuals Calculations

IRIS CRM has further enhanced the Residuals module to include Automated Residuals Calculations for Fiserv Payment Facilitators. IRIS CRM combines PayFac’s expense and revenue reports from Fiserv and automatically calculates their residuals so they don’t have to.  Payment Facilitators will now conveniently see both their PayFac and ISO portfolios in one, central location within IRIS, […]

Independent Sales Organization Merchant Recruiting Tips Independent Sales Organization Merchant Recruiting Tips
Read MoreIndependent Sales Organization Merchant Recruiting Tips

Competition in the payments industry is fierce, and independent sales organizations looking to rise to the top and maximize growth need to find ways to consistently recruit more, higher-quality merchants than the competition. The following represent three simple, but effective tactics your independent sales organization can use to beat the competition by finding more leads, […]

Residual Buyouts 101 - Selling a Portfolio and Maximizing Overall Value Residual Buyouts 101 – Selling a Portfolio and Maximizing Overall Value
Read MoreResidual Buyouts 101 – Selling a Portfolio and Maximizing Overall Value

Residual buyouts are programs in which ISOs or payment processors offer to purchase the residuals portfolios of the companies or agents that work under them. Buyout programs provide processors or ISOs with a fast, efficient way to bolster their own residual portfolios, enabling rapid growth without the need to go out and recruit any new […]

TSYS Partner Program -- How TSYS and Global Payments Put ISOs First TSYS Partner Program — How TSYS and Global Payments Put ISOs First
Read MoreTSYS Partner Program — How TSYS and Global Payments Put ISOs First

Payment processors provide the services that independent sales organizations (ISOs) resell to merchants, making them a core partner in the ISO business model. Likewise, without ISOs, processors would have to spend more time, money, and effort recruiting merchants than it’s worth for them, making the ISO-processor partnership a truly symbiotic relationship. But not all processors […]

Merchant Residual Portfolio Value – What Determines How Much an Entire Portfolio is Worth? Merchant Residual Portfolio Value – What Determines How Much an Entire Portfolio is Worth?
Read MoreMerchant Residual Portfolio Value – What Determines How Much an Entire Portfolio is Worth?

No matter how much an ISO owner or independent agent loves the payment processing game, eventually, the time will come to exit. There are a variety of options for transitioning out of a business, and in the world of ISOs, one of the most popular and most lucrative is to sell an entire residual portfolio […]

Drive Results with IRIS CRM’s TSYS Wholesale Integration IRIS CRM: TurboApp Boarding & Reporting For TSYS Wholesale ISOs
Read MoreIRIS CRM: TurboApp Boarding & Reporting For TSYS Wholesale ISOs

As one of the world’s leading payment processors, TSYS (now a part of Global Payments) offers a lot of value for merchants looking to offer convenient, innovative payment methods for customers. Wholesale ISOs can benefit by offering TSYS services to merchants, but it’s not always easy to incorporate a new processor into their workflow.  In a […]

Work Smarter, Not Harder How IRIS CRM Will Change the Way Your ISO Works Work Smarter, Not Harder: How IRIS CRM Will Change the Way Your ISO Works
Read MoreWork Smarter, Not Harder: How IRIS CRM Will Change the Way Your ISO Works

Hard work is a crucial ingredient for success in all industries, especially during the early phases when a business is just getting off the ground. But the companies that not only survive startup, but go on to thrive, grow, and dominate their industries are often the ones that find a way to quickly replace pure […]

Is an Unregistered ISO the Right Structure for Your Merchant Acquisition Business Is an Unregistered ISO the Right Structure for Your Merchant Acquisition Business?
Read MoreIs an Unregistered ISO the Right Structure for Your Merchant Acquisition Business?

To register or to remain unregistered? That’s a decision every independent agent will be faced with at some point in their career, and it’s one with big implications, both for short-term operations, and the long-term prospects for everything from marketing to company structure to growth, and beyond. The million-dollar question is, “is it worth it?” […]

Merchant Boarding What is Merchant Boarding? An Overview of the Onboarding Process and How to Make it Better
Read MoreWhat is Merchant Boarding? An Overview of the Onboarding Process and How to Make it Better

Getting as many new, high-quality merchants boarded as quickly as possible is a key growth metric for payments companies. Independent agents, independent sales organizations (ISOs), and payment facilitators alike are focused on a mission to sign up as many merchants as possible to generate processing volume in their portfolios. Many of the would-be merchants are […]

IRIS CRM and TSYS – A Powerful Integration What Exactly Does TSYS Do and How Can IRIS CRM Help?
Read MoreWhat Exactly Does TSYS Do and How Can IRIS CRM Help?

TSYS offers an enormous range of services, so much so that it isn’t uncommon for merchants and even staff at ISOs to be unfamiliar with how they actually function as a part of the payments ecosystem.  While TSYS offers services covering everything from payment hardware to risk and compliance to prepaid debit cards and more, […]

ISO Management Solutions – How CRM Software Impacts Managers ISO Management Solutions – How CRM Software Impacts Managers
Read MoreISO Management Solutions – How CRM Software Impacts Managers

Whatever level of management you’re in, your job is to lead those who work under you, to steer their success, and to provide them with the tools and the guidance they need to do their jobs as well as they can. Unfortunately, that’s often easier said than done, and it’s incredibly easy to fall into […]

Merchant Services CRM Merchant Services CRM – What to Look For When Shopping for a New Customer Resource Management Platform
Read MoreMerchant Services CRM – What to Look For When Shopping for a New Customer Resource Management Platform

Adopting customer resource management software is one of the simplest and most affordable ways independent sales organizations can enhance their merchant acquisition, improve service delivery, and grow residuals. But not all CRMs are created equal, so when shopping for a new system for your ISO, it’s crucial to look for one that offers a wide […]

Better Residuals Reporting and Management Better Residuals Reporting and Management
Read MoreBetter Residuals Reporting and Management

Your residuals are the reason your ISO is in business in the first place. They represent the majority of your revenue, and the growth and long-term success of your portfolio is also the main driver of your company’s value. They’re also the reason your independent agents are in business and the carrot that attracts the […]

Efficient and Effective Calling is a Fundamental Driver of ISO Success Efficient and Effective Calling is a Fundamental Driver of ISO Success
Read MoreEfficient and Effective Calling is a Fundamental Driver of ISO Success

ISOs operate in an extremely competitive environment and outperforming your competition in both recruiting and service is key to maintaining healthy growth and maximizing residuals. That makes your independent agents some of the most important members of your team, and the job they do one of the most important functions of your ISO. Any tool […]

How Does the IRS Classify a Merchant Acquiring Entity How Does the IRS Classify a Merchant Acquiring Entity and What Reporting is Required?
Read MoreHow Does the IRS Classify a Merchant Acquiring Entity and What Reporting is Required?

Reporting is a big deal in the payments industry for obvious reasons. But with acquiring banks, payment processors, independent sales organizations, and merchants all playing a roll in getting money from point A to point B, even with the kind of advanced reporting and sales tools provided by platforms like IRIS CRM, keeping track of […]

ISO Merchant-Level Metrics ISO Merchant-Level Metrics – How CRM Offers an Improved Awareness of Merchant Data and Performance
Read MoreISO Merchant-Level Metrics – How CRM Offers an Improved Awareness of Merchant Data and Performance

It can be extremely easy to ignore your ISO’s merchant-level metrics because they drill information down to a level you may not think you need. Portfolio-wide and processor-wide metrics provide a much larger-scale overview of your ISO’s profitability, and with profitability at the top of mind, it’s tempting to dig no further. But that’s a […]

Mobile Lead Management Mobile CRM and the Many Advantages of Mobile Lead Management
Read MoreMobile CRM and the Many Advantages of Mobile Lead Management

Customer resource management software is a mission-critical tool for all ISOs that prioritize growth. The sales and productivity features offered by high-end CRM platforms are invaluable to finding, signing, and serving new merchants, and, in turn, to your ISO’s residuals. But the major flaw in most traditional CRM platforms is that they’re web-only, requiring users […]

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