Happy customers and less stressed out support agents are the most important things for your business. Track and resolve customer support tickets efficiently and quickly. Stand out with your own branded customer management portal.
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Retain merchants by being proactive when a flight risk is detected
Intervene in potential lost revenue opportunities earlier than ever before
Identify merchants that have not settled a batch within a time frame (i.e. 3 days)
Keep your branding consistent and provide a white labeled account management portal to your merchants
Increase merchant stickiness
Provide your merchants with SMS/Email notifications for deposits and disputes
Seamlessly integrates to your onboarding process by sending automatic enrollment invites to newly approved merchants
Ensure that all support requests are handled in a timely manner
Set internal SLAs for ticket types and monitor support team effectiveness
Agents are automatically notified as tickets progress from open to resolved
Deliver revolutionary customer service from anywhere, anytime, on any device
Get ready to see a demo of exactly how IRIS CRM helps businesses grow and receive your personal proposal.
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"IRIS CRM is far and away the best business management tool in the marketplace today. The IRIS team understands the day to day needs of the ISO community."
"I couldn't be happier with our decision to use IRIS CRM. Our closing ratio has increased by 300% and I owe it all to the team at IRIS!"
"We have been using IRIS for just under a year and it has been life changing when it comes to tracking residuals, processing residuals and paying residuals!"
