February 14, 2017
We have added the ability to copy and paste images when creating or editing Helpdesk tickets.
Including images in tickets will help clarify any issues that may arise from only using text.
It is one more way IRIS helps ISOs run their day-to-day operations.
Using this enhancement is as easy as it gets.
To include an image on a ticket simply copy the image and paste it into the comments field and it will show as an attachment.
Add the comment and it will show the note and a thumbnail of the image:
You can see an enlarged preview of the image and the option to download it by clicking on the thumbnail:
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