For a growing ISO, residuals numbers dropping mid-month can be an exciting event. It provides an opportunity to take stock of the fruits of all the hard work put in by your independent agents, managers, underwriters, and, of course, your merchants. But residuals can also represent a huge source of stress every month because some poor soul is responsible for actually managing them. With pages and pages of reports packed full of numbers to be read, understood, and crunched, residuals calculations are a lot of work – or at least they used to be. 

Today, systems like IRIS CRM are changing the way ISOs manage their monthly residuals – giving managers back hours of their time each month, eliminating the most repetitive and wasteful parts of the process, and turning what was a monthly nightmare into a fast and highly-efficient process. 


Residuals Calculations the Old Way

Traditional residuals calculations are a fight against data. Each month your residuals numbers drop from each of your processing partners, and from there, the struggle begins. With potentially half a dozen processing partners or more, each providing you with a uniquely formatted report, you’re forced to pore over everything and sift through mountains of data you don’t need to find the data that’s relevant to the task. Then you have to bring it all together. As if that doesn’t eat up enough of your time, only then can you begin applying your agents’ splits to determine your actual earnings and the month’s payouts. Just applying splits can be a nightmare in and of itself, especially if your agents aren’t on standard contracts and all have their own unique commissions. 

In short, calculating residuals manually every month is time-consuming, frustrating, and headache-inducing. It’s also repetitive and rules-based – a nature that, fortunately, makes residuals calculations a job far better suited to your computer than you. 

That’s where IRIS CRM comes in. 


Residuals Calculations the New Way, with IRIS CRM

IRIS CRM is the payments industry’s leading customer resource management system. Among a wide set of sales and productivity tools, it also includes a number of industry-specific features designed with your ISO’s needs in mind. One of those features is an advanced residuals suite that makes reporting and calculations easier to manage than ever before. 

Centralize Your Residuals Reporting

IRIS CRM’s residuals suite centralizes all of your monthly residuals reporting for you. As soon as your reports are loaded into the CRM each month, the system automatically combines them and makes all the data accessible through IRIS CRM’s flexible, centralized residuals reporting dashboard.

The dashboard provides complete data on all of your processors, laid out in an intuitive, easy-to-use set of fully sortable tables. Using tabs at the top of the page, you can quickly switch between an overall summary view, a detailed view, and a profitability view that provides at-a-glance information on your monthly volume and revenue growth, YTD and lifetime profit, average merchant profit, BPS, and much more. 

With IRIS CRM’s residuals suite, you’ll never again have to spend a single minute manually pulling data from report after report. Instead, everything you need will be there instantly, never more than a few clicks away. 

Automate All Residuals Calculations

IRIS CRM doesn’t just combine and centralize your reporting automatically; it also performs split applications and residuals calculations automatically, as well. The key data you need on gross and net earnings and agent splits is available instantly as soon as reports drop each month, completely eliminating the need to manually calculate anything. 

In a matter of seconds, you can pull up a report on what each of your agents, sales managers, and underwriters are owed each month across all of your processors, or on a processor-by-processor basis. And, thanks to IRIS CRM’s built-in ACH payments tools, you can even send payouts without ever having to leave the system. 

IRIS CRM takes a process that once took hours and hours every month, and condenses it to a matter of minutes, saving you time and ensuring your agents are paid out accurately and quickly month-in and month-out. 

Customize Residuals Reporting to Minimize Overload

If there’s one thing you can say about residual data, it’s that it’s dense. Whether it’s getting your agents’ payouts ready, pulling up financial information for forecasts, or going over historical data to find opportunities for improvement, without the right tools, it’s easy to drown in a sea of information you aren’t looking for. 

IRIS CRM’s residuals reporting dashboard is fully sortable and customizable, enabling you to quickly drill down reports to whatever level you need and sort out any information that isn’t relevant to what you’re doing. You can view your key data on a portfolio-wide, processor, or merchant level, and sort and filter by date, card type, volume, transaction amounts, profitability metrics, and much more. 

The overall result is that you can always find what you’re looking for faster, reporting can be understood more clearly, and more valuable insights and business intelligence can be generated. 


IRIS CRM’s residuals reporting suite is the ideal tool for ISOs juggling multiple processing partners, complex agent agreements, and a growing roster of merchants. The system also includes a full lead management suite, sales and marketing tools, a built-in power dialer, and much more. 

To find out more about all the ways adopting a top CRM can help your ISO save time, boost productivity, and maximize revenues, schedule a free guided demonstration of IRIS CRM today.