We just added the ability to notify external emails when new Helpdesk tickets are created or updated!
Up to now, you could only select existing CRM users to send Helpdesk notifications to.
With the new update you can now add users who are not registered in the CRM by simply entering their email addresses in the Notifications field:
After you type an email address hit Tab or the Enter key and the address will be added.
The same feature also works in the Comments section for existing tickets:
When the recipient responds by email their comment will be captured into the ticket, same as with registered CRM users.
Learn more about managing your Helpdesk tickets in our article on Creating And Updating Helpdesk Tickets.
More cool updates are on the way so stay tuned!
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