New Feature: Helpdesk API

New Feature: Helpdesk API

We are excited to announce that your favorite Merchant Services CRM now features a Helpdesk API.


The latest API extensions come as an addition to our extensive Lead and Merchant API which can be used to create and manage leads and merchants.


The Helpdesk API now enables you to manage and update your IRIS CRM Helpdesk from an existing ticketing system. No need to work with two separate systems for managing tickets – we make it easy to integrate with existing processes thanks to this new API.


Additionally, when merchants create tickets in the IRIS CRM Helpdesk it is now also possible to send the information on the ticket to an external system. This new feature makes it easier than ever to keep track of and manage tickets.


Here is a listing of the new Helpdesk API functions that you can now use:




 As you can see, there are a variety of ways to use the Helpdesk API to streamline ISO processes. Get detailed ticket information, perform updates, and easily manage attached files, and more with the API. 


For more information and usage examples visit the API documentation page at


We hope you enjoy using the new feature.


Stay tuned for more cool updates coming soon!


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