New Feature: Merchant Data Sharing

Merchant Data Sharing

Have you ever needed to transfer one or more merchants from another IRIS CRM site to your site to support your merchants through a single source? IRIS CRM’s Merchant Data Sharing feature is here to deliver client-to-client transfers quickly and securely without requiring IT resources to set up and maintain these data transfers.


ISOs with merchants distributed across multiple CRM clients of IRIS CRM have long needed a way to easily share their merchant data between sites.

With the latest update, we have addressed this important requirement by providing an easy way for clients to set up data-sharing connections between their CRM sites.


ISOs can now instruct IRIS CRM to quickly and securely transfer selected merchant data from one CRM site to another, based on easily configurable data-sharing rules.


Let’s take a closer look at this exciting new update which can revolutionize the payments industry!


How It Works

As an example, let’s assume that an ISO wishes to set up sharing of merchant data between two sites called demo1 and demo2.


An administrator on the demo1 site will start by creating a Receiver Connection, which stores the information needed to connect to the demo2 site.

In the process, a Portfolio Key is generated on the demo1 site which needs to be shared with the demo2 site’s administrator.


Finally, the administrator on the demo2 site will create a Sender Connection using the provided Portfolio Key, after which the data-sharing connection between the two sites is established.


When the connections on both sites are enabled, the demo1 sender site will begin to transfer merchant data (such as batches, chargebacks, transactions, retrievals, and statements) to the demo2 receiver site, based on the sending rules defined on the sender’s site.


Let’s see how to set up a new Receiver Connection in a few easy steps.


Adding A New Receiver Connection

In order to be able to add and manage data-sharing connections, you will need the Manage Merchant Data Sharing Transfers permission enabled:


Manage Merchant Data Sharing Transfers


Once the permission is enabled, you can add a new Receiver Connection by navigating to Manage > Administration > Integrations > Merchant Data Sharing and clicking the Add New Receiver Connection button:


Add New Receiver Connection


In the next window, enter the receiver’s site address and click Find Receiver Site:


Find Receiver Site


Next, enter a name for the portfolio that you are sharing with the other site:


Portfolio Name


You will also need to select one or more conditions to define which merchants will be transferred to the receiver’s site:


Condition type


In this example, we opted to transfer the data of merchants linked to the NYC ISO group:


Portfolio Conditions


As you’re selecting your conditions, the Portfolio Merchants table at the bottom of the page refreshes automatically to display the merchants whose data will be sent to the receiver’s site.

Once you’re finished selecting your conditions, select the “I Agree To The Terms And Conditions” checkbox to accept the terms of the data transfer, and click the “Accept Data Sharing Terms And Continue” button:


I Agree To The Terms And Conditions


The new receiver connection is now created along with the Portfolio Key, which you now need to send to the receiver’s administrator so that they can set up a Sender Connection on their end:


Portfolio Key


Adding A New Sender Connection

On the receiver’s end, the site administrator can now add a Sender Connection using the Portfolio Key provided by the sender’s administrator:


Add New Sender Connection


In the Add New Sender Connection setup window, enter the sender’s site address and the portfolio key, and click Find Sender / Portfolio:


Fin Sender Portfolio


If the sender is found, the new sender setup page will appear as shown in the below example.

Enter the name of the portfolio being imported, and select the user group,  the user-defined processor, and the data source.

Optionally, you can select the users who will be assigned to any new merchants that are received from the sender’s site.

Once you’ve configured the sender connection, select the “I Agree To The Terms And Conditions” checkbox to accept the terms of the data transfer, and click the “Accept Data Sharing Terms And Continue” button:


Accept Data Sharing Terms And Continue


The new sender connection is now added and once it is activated will begin to import data:


New sender connection added


Now let’s see how to manage and activate the data-sharing connections.


Managing The Receiver And Sender Connections

To manage a Receiver Connection simply click on the connection, and its settings will be displayed in a new window.

Note that a new connection is disabled by default, and will not send any data to the receiver’s site.

To enable the connection, select the Active option in the connection settings, and click Save Changes.

If needed, you can also update the Portfolio Conditions and save your changes.


Save active connection


To manage a Sender Connection simply click on the connection and its settings will be displayed in a new window.

New sender connections are also disabled by default.

To enable a sender connection, select the Active option in the connection settings, and save your changes:


Save changes


Use the Activity tab on either the Receiver and Sender connections to view reports on the merchant data that has been transferred, including any changes made to the receiver connection’s settings:


Activity tab


Data Sharing Notifications

We have also made sure that appropriate users are always kept informed on any changes made to the data-sharing connections.


Whenever any changes are made in the export or import portfolios, a notification email is sent out to all administrators.

Here is an example of an email notification on the creation of a new Merchant Data Sharing portfolio:


Data Sharing Notifications


And there you go! We hope that the new feature gives your ISO a significant boost in your day-to-day operations.


Stay tuned for more updates coming soon!

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