Does Your Business Use Voicemail Drop?

How IRIS CRM can Save You Time by Eliminating “Waiting for the Beep.” Telephone sales is a numbers game in which an agent’s success is highly influenced by how many sales calls they can make each day. But in a high-volume environment, for every lead that picks up and engages in a call, there’s an […]

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What to Look for in a Merchant Services Calling Center Platform

There is no shortage of calling to be done in the merchant services industry, and whether it’s outbound sales calls being made by your team of agents, or inbound support calls coming in from your client merchants, your ISO stands to benefit greatly from anything that streamlines and enhances the process. As a result, many […]

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How to Improve the Productivity and Morale in Your Call Center to Enhance Performance

We live in an increasingly digital world, yet, traditional call centers are still as important as ever for the simple reason that calling is still seen as the most personal and, arguably, most effective means of communication. Salespeople know that outbound calling, including ever-controversial cold calling, works. On the customer side, when people have a […]

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Benefits of Using a Call Recorder in a Telephone Sales Environment

As the old adage goes: if it ain’t broke, don’t fix it. And that perfectly describes telephone sales – a sales medium seen by some as archaic and outdated, but one which the numbers show is still as effective as ever. As a result, companies continue to use telemarketing, phone sales and prospecting as effective […]

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