Tag: call center benefits

Visa vs. Mastercard PayFac Models: The Ins and Outs of the “Big Two” Payment Facilitator Programs
Featured Article Visa vs. Mastercard PayFac Models: The Ins and Outs of the “Big Two” Payment Facilitator Programs

The payment facilitator, or “PayFac”, model of merchant acquiring is growing extremely rapidly. In 2021, global payment facilitators processed over $500 billion in transactions – a 75% increase over the previous year and an 11x increase over the total just half a decade earlier.  While companies like PayPal have been providing PayFac-like services since the […]

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Visa vs. Mastercard PayFac Models: The Ins and Outs of the “Big Two” Payment Facilitator Programs
July 12, 2023

The payment facilitator, or “PayFac”, model of merchant acquiring is growing extremely rapidly. In 2021, global payment facilitators processed over $500 billion in transactions – a 75% increase over the previous year and an 11x increase over the total just half a decade earlier.  While companies like PayPal have been providing PayFac-like services since the […]

The Levels of Banking in the United States: Different Classifications of Banks and What They Do
June 28, 2023

Banking in the United States is complex, with many levels, regulating bodies, and types of operations and specializations. Understanding the banking system can be difficult at the best of times, but it’s important – especially in the payments industry – because banks play such a huge role in not only serving the needs of consumer […]

TurboApp: Streamlined Merchant Onboarding with IRIS CRM’s Most Powerful Tool
June 14, 2023

The payment processing landscape is fiercely competitive, and independent sales organizations (ISOs) and other acquirers face numerous challenges in their quest for success. One of the most significant pain points for many is the merchant onboarding process, which is often slow, error-prone and labor-intensive. Inefficient onboarding can lead to lost sales opportunities, strained relationships with […]

What the Collapse of Silicon Valley Bank Can Teach ISOs About Single Points of Failure
May 23, 2023

In early March 2023, Silicon Valley Bank (SVB), the 16th largest bank in the United States and the largest bank by deposits in Silicon Valley, filed for bankruptcy, sending shockwaves throughout the financial industry. SVB, a cornerstone of the region’s economy for decades, fell victim to a classic bank run – albeit one with a […]

IRIS CRM Blog Efficient and Effective Calling is a Fundamental Driver of ISO Success July 22, 2020

ISOs operate in an extremely competitive environment and outperforming your competition in both recruiting and service is key to maintaining healthy growth and maximizing residuals. That makes your independent agents some of the most important members of your team, and the job they do one of the most important functions of your ISO. Any tool […]
IRIS CRM Blog What to Look for in a Merchant Services Calling Center Platform May 13, 2020

There is no shortage of calling to be done in the merchant services industry, and whether it’s outbound sales calls being made by your team of agents, or inbound support calls coming in from your client merchants, your ISO stands to benefit greatly from anything that streamlines and enhances the process. As a result, many […]
IRIS CRM Blog How to Improve the Productivity and Morale in Your Call Center to Enhance Performance April 22, 2020

We live in an increasingly digital world, yet, traditional call centers are still as important as ever for the simple reason that calling is still seen as the most personal and, arguably, most effective means of communication. Salespeople know that outbound calling, including ever-controversial cold calling, works. On the customer side, when people have a […]
Sales Efficiency Top 5 Benefits to Call Center Software and CRM Integration January 30, 2017

Whether managing a small or large team, there are a plethora of factors involved in team success. Good management depends on the ability to keep track of and consistently improve a multifaceted network of both technological and human operators. The Call Center Software a company chooses can make all the difference in achieving sales goals. An integrated […]
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