Recent News: NMI Acquires IRIS CRM, Expanding Deeper in the Commerce Value-Chain

Tag: call center software

IRIS CRM - NMI
Featured Article NMI Acquires IRIS CRM, Expanding Deeper in the Commerce Value-Chain

To meet increased demand for full commerce enablement solutions, NMI and IRIS CRM’s joint offerings better enable ISO, ISV, bank and fintech partners SCHAUMBURG, IL – JANUARY 18, 2022 – NMI, a leading full commerce enablement technology company, today announced it has acquired IRIS CRM, a premier merchant services CRM and comprehensive merchant management platform […]

IRIS CRM Call Center Software Features and Benefits IRIS CRM Call Center Software Features and Benefits
Read MoreIRIS CRM Call Center Software Features and Benefits

IRIS CRM — the payments industry’s number one customer resource management (CRM) platform — is known for its wide set of sales and productivity features, one of which is an integrated call center that provides all the functionality of a leading power dialer while connecting with and enhancing the CRM more seamlessly than any competing […]

Improve the Productivity and Morale in Your Call Center How to Improve the Productivity and Morale in Your Call Center to Enhance Performance
Read MoreHow to Improve the Productivity and Morale in Your Call Center to Enhance Performance

We live in an increasingly digital world, yet, traditional call centers are still as important as ever for the simple reason that calling is still seen as the most personal and, arguably, most effective means of communication. Salespeople know that outbound calling, including ever-controversial cold calling, works. On the customer side, when people have a […]

Call Center Software Why Your CRM Should Support Call Center Software Integration
Read MoreWhy Your CRM Should Support Call Center Software Integration

Choosing a specialized CRM specifically built around credit card processing services is a far more efficient choice in contrast with generalized tools for a broader array of businesses. One of the primary features that separate IRIS from other management platforms is our call center software integration. The IRIS Dialer integrates telephone sales and support with the broader […]

Call Center Software 3 Key Features Call Center Software Needs to Have
Read More3 Key Features Call Center Software Needs to Have

An efficient call center needs more than mere lists of numbers to operate. It needs to automate every repetitive task, keep track of several objective performance metrics, and monitor agents’ soft skills. The easiest and best way to do this is to use call center software that includes an integrated phone system. Here are some of the […]

call center software Call Center Software Improves Efficiency and Results
Read MoreCall Center Software Improves Efficiency and Results

Call centers can be very effective at generating new sales, handling support issues, and more. However, they must have the right tools to reach their full potential. Today, this means using call center software that is uniquely tailored to meet the needs of the type of business using it. Our software, IRIS CRM, is specifically […]

Call Center Software Top 5 Benefits to Call Center Software and CRM Integration
Read MoreTop 5 Benefits to Call Center Software and CRM Integration

Whether managing a small or large team, there are a plethora of factors involved in team success. Good management depends on the ability to keep track of and consistently improve a multifaceted network of both technological and human operators. The Call Center Software a company chooses can make all the difference in achieving sales goals. An integrated […]

Call Center Software The Benefits Of Upgrading Your Call Center Software
Read MoreThe Benefits Of Upgrading Your Call Center Software

Utilizing a call center is one of the best ways to generate profit in selling credit card processing services. However, much of the software used by call centers today is slow, outdated, or just plain annoying to use, resulting in less-than-optimal sales performance. IRIS is here to help, with an integrated phone system that will […]

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