Tag: customer support

IRIS CRM - NMI
Featured Article NMI Acquires IRIS CRM, Expanding Deeper in the Commerce Value-Chain

To meet increased demand for full commerce enablement solutions, NMI and IRIS CRM’s joint offerings better enable ISO, ISV, bank and fintech partners SCHAUMBURG, IL – JANUARY 18, 2022 – NMI, a leading full commerce enablement technology company, today announced it has acquired IRIS CRM, a premier merchant services CRM and comprehensive merchant management platform […]

Tips for Providing The Best Customer Support Possible to Merchants Tips for Providing The Best Customer Support Possible to Merchants
Read MoreTips for Providing The Best Customer Support Possible to Merchants

Payment processing is a competitive industry. The second a merchant leaves your ISO to switch to a competitor, you lose an ongoing source of residuals, making it crucial to your ISO’s growth and long-term value that you keep your merchants as happy as possible. With that in mind, the following are four simple but highly […]

IRIS CRM’s Support Team Leads the Way IRIS CRM’s Support Team Leads the Way for Clients
Read MoreIRIS CRM’s Support Team Leads the Way for Clients

At many organizations, client support is reactive. When problems arise, the support team will step in and help clients to find solutions. Here at IRIS CRM, we do things a bit differently. Our support team are also consultants, helping clients to strategize and get the most value out of IRIS CRM for their specific needs. […]

Phone Support and Customer Service IRIS CRM Revolutionizes Phone Support and Customer Service
Read MoreIRIS CRM Revolutionizes Phone Support and Customer Service

While customer service and support are continuously moving towards online-only systems, most customers still prefer contact with a human support agent over the phone. Being denied that service is incredibly frustrating, and your ISO’s valued merchants deserve better. That’s why IRIS CRM’s built-in power dialer is such a powerful tool for ISOs looking to elevate […]

Integrated Dialer Three Benefits of Integrating a Dialer With Your CRM
Read MoreThree Benefits of Integrating a Dialer With Your CRM

Integrating a dialer with your CRM platform is an ideal way to streamline and grow your business. These systems are often integrated together because of the benefits they provide. The following are just a few benefits of having a dialer integrated with your CRM. It helps you get organized. By integrating your dialer system with […]

Integrated Dialer The Benefits of Using an Integrated Dialer
Read MoreThe Benefits of Using an Integrated Dialer

CRM, or Customer Relationship Management, allows businesses to form more personal relationships with customers, and in the long run increase sales. Using an integrated dialer with a CRM has many benefits to the company. Listed below are three reasons having a dialer coupled with the CRM will benefit your business. It can record calls to help […]

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