Tag: dialer

NMI Boarding is Better Together with IRIS CRM
Featured Article NMI Boarding is Better Together with IRIS CRM

After months of hard work and collaboration the NMI and IRIS CRM teams are proud to announce significant updates to the NMI payment gateway boarding integration. You are now able to use the power of the merchant data from your CRM in combination with the full suite of NMI boarding settings to make IRIS CRM […]

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How ISO Agent Programs Help Sales Professionals Succeed in Payments
November 28, 2022

ISO agent programs help pair talented salespeople with independent sales organizations (ISOs) looking for help recruiting new merchants. They’re just one method of entry into the merchant services space, but they offer some notable benefits to independent agents, including simplicity, structure, security, and more. The following is a brief rundown of what ISO agent programs […]

Understanding Merchant Services
November 23, 2022

Merchant services and the payments industry as a whole are complex, with multiple layers of service providers and countless moving parts all working to ensure electronic payments are accessible to merchants and fast, frictionless, and convenient for consumers. But what exactly are merchant services? It’s a broad term that covers a lot of ground and, […]

Instant Payments: Keeping Up with the Industry’s Fastest Trend
November 17, 2022

Instant payments, also called real-time payments (RTP), are an emerging payment technology that provides recipients with near-instantaneous access to funds thanks to specialized networks and the elimination of the traditional settlement process. Instant payments have gained significant popularity around the world in recent years and are quickly becoming a mainstream option for U.S. consumers, who […]

What Does ISO Mean in Banking and Payment Processing?
November 11, 2022

To the average person, ISO is the acronym used by the International Organization for Standards. To photographers, it describes the light sensitivity of a digital camera or a piece of film. But to banks and merchants it means something very different. In banking and payments, ISO stands for independent sales organization – a type of […]

IRIS CRM Blog What to Look for in a Merchant Services Calling Center Platform May 13, 2020

There is no shortage of calling to be done in the merchant services industry, and whether it’s outbound sales calls being made by your team of agents, or inbound support calls coming in from your client merchants, your ISO stands to benefit greatly from anything that streamlines and enhances the process. As a result, many […]
Sales Efficiency How IRIS CRM’s Merchant Services Power Dialer Actually Increases Sales August 27, 2019

One of the features that sets IRIS CRM apart from its competitors is the full-featured power dialer built right into the CRM. The power dialer replaces an office’s existing phone system, with the obvious benefits of saving money and streamlining calling operations. But it doesn’t stop there. The IRIS CRM power dialer actually increases a […]
Featured Functionality How Important Are Dialer Metrics for Your Business? July 23, 2019

We may live in a world where texting reigns supreme and calls from robots are not out of the question. But when it comes to sales and support, there’s still something to be said about a voice-to-voice conversation. Dialer metrics can help you draw useful data from these conversations to push sales forward. 55% of […]
Featured Functionality New Enhancement: CRM Dialer Contacts Tab March 3, 2017

We’ve been at it again. Making things smoother, faster and more efficient. This time we’ve introduced several enhancements on the IRIS CRM dialer, making it easier for you to search and manage your contacts. Here’s what’s new.   The Contacts Tab   Previously, there was a Contacts tab on the IRIS dialer which displayed a […]
Featured Functionality Dialer Enhancement: Local Presence November 16, 2016

IRIS CRM is proud to introduce Local Presence to its integrated dialer. IRIS Dialer users now have the ability to automatically show up as a local phone number on a prospect’s caller ID. When local presence is enabled and you own a phone number with a matching area code to the number being dialed, that […]
Featured Functionality New Dialer Feature: Call Forwarding September 23, 2016

IRIS Dialer users can now forward their calls to an external number. For example, a merchant dials your office number and extension and the call will be forwarded to your cell phone if you are out of the office. Each added phone number has to be verified and the user must have an extension assigned to […]
Featured Functionality New Feature: Call Queue for the IRIS Dialer September 14, 2016

Clients using the IRIS integrated dialer can now set up call queues   Previously, if all dialer users were busy or not answering the phone the caller would be sent to voicemail.   Users can now establish a queue and keep callers on hold until they can answer the call   Each group (ie. support, […]
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