Tag: dialer

There is no shortage of calling to be done in the merchant services industry, and whether it’s outbound sales calls being made by your team of agents, or inbound support calls coming in from your client merchants, your ISO stands to benefit greatly from anything that streamlines and enhances the process. As a result, many […]

One of the features that sets IRIS CRM apart from its competitors is the full-featured power dialer built right into the CRM. The power dialer replaces an office’s existing phone system, with the obvious benefits of saving money and streamlining calling operations. But it doesn’t stop there. The IRIS CRM power dialer actually increases a […]

We may live in a world where texting reigns supreme and calls from robots are not out of the question. But when it comes to sales and support, there’s still something to be said about a voice-to-voice conversation. Dialer metrics can help you draw useful data from these conversations to push sales forward. 55% of […]

We’ve been at it again. Making things smoother, faster and more efficient. This time we’ve introduced several enhancements on the IRIS CRM dialer, making it easier for you to search and manage your contacts. Here’s what’s new.   The Contacts Tab   Previously, there was a Contacts tab on the IRIS dialer which displayed a […]

IRIS CRM is proud to introduce Local Presence to its integrated dialer. IRIS Dialer users now have the ability to automatically show up as a local phone number on a prospect’s caller ID. When local presence is enabled and you own a phone number with a matching area code to the number being dialed, that […]

IRIS Dialer users can now forward their calls to an external number. For example, a merchant dials your office number and extension and the call will be forwarded to your cell phone if you are out of the office. Each added phone number has to be verified and the user must have an extension assigned to […]

Clients using the IRIS integrated dialer can now set up call queues   Previously, if all dialer users were busy or not answering the phone the caller would be sent to voicemail.   Users can now establish a queue and keep callers on hold until they can answer the call   Each group (ie. support, […]