Tag: Independent Sales Organization

The payment facilitator, or “PayFac”, model of merchant acquiring is growing extremely rapidly. In 2021, global payment facilitators processed over $500 billion in transactions – a 75% increase over the previous year and an 11x increase over the total just half a decade earlier.  While companies like PayPal have been providing PayFac-like services since the […]

In a world where software drives so many aspects of daily life, independent software vendors (ISVs) are becoming an increasingly important target for merchant services. For independent sales organizations (ISOs), ISVs represent a two-sided opportunity. On one hand, with so many apps and software platforms on the market, many ISVs are in need of a […]

IRIS CRM is happy to share that we’ve revamped the way leads are managed in v2 for a more streamlined workflow. In the v2 we have combined the two separate pages that were used to update leads in v1 – Manage Leads and Manage Unassigned Leads – into one pop-up on the My Leads page. […]

When independent sales organization Best Card realized it was time for a new CRM, it made the switch to IRIS CRM after being a Salesforce user for nearly a decade. By migrating from Salesforce to IRIS CRM, Best Card gained an entire suite of industry-specific payments features designed to solve the exact problems that were […]

Credit card surcharges are becoming more and more common both in-store and online as merchants look for ways to bolster profitability. But why do surcharges seem to have popped up so widely and suddenly over the past few years? The simple answer is that, until recently, merchants weren’t allowed to surcharge customers in most markets […]

Online transaction disputes became both more frequent and more expensive in 2022, and merchants and ISOs have felt the impact. According to Sift’s Q4 2022 Trust & Safety Index, there were 35% more disputes in Q3 2022 than just a year and a half earlier, and the average value rose 16%, to $192.53, between 2021 […]

IRIS CRM is thrilled to share that we have expanded our REST API capabilities to include a dedicated Users API section with several new commands that allow clients the ability to completely manage their users via API with all of the data they’re accustomed to in the user interface.  You can leverage the new Users […]

2022 was an interesting year for the credit card industry. Painful economic conditions like rapid inflation and rising interest rates saw many of the positive trends observed over the course of the COVID-19 pandemic start to reverse. Now, with many of those economic conditions set to persist into 2023, the industry is getting ready for […]

IRIS CRM is happy to share our newest functionality for TSYS FSP ISOs to update your merchants’ Daily Fee Indicator without having to switch platforms. We have added a new ticket type – TSYS – Update Daily Fee Indicator (Auto) – that works like our other automated TSYS maintenance tickets. These ticket types allow TSYS […]

ISO agent programs help pair talented salespeople with independent sales organizations (ISOs) looking for help recruiting new merchants. They’re just one method of entry into the merchant services space, but they offer some notable benefits to independent agents, including simplicity, structure, security, and more. The following is a brief rundown of what ISO agent programs […]

Instant payments, also called real-time payments (RTP), are an emerging payment technology that provides recipients with near-instantaneous access to funds thanks to specialized networks and the elimination of the traditional settlement process. Instant payments have gained significant popularity around the world in recent years and are quickly becoming a mainstream option for U.S. consumers, who […]

To the average person, ISO is the acronym used by the International Organization for Standards. To photographers, it describes the light sensitivity of a digital camera or a piece of film. But to banks and merchants it means something very different. In banking and payments, ISO stands for independent sales organization – a type of […]