Have you ever needed to transfer one or merchants from another IRIS CRM site to your site to support your merchants through a single source? IRIS CRM’s Merchant Data Sharing feature is here to deliver client-to-client transfers quickly and securely without requiring IT resources to set up and maintain these data transfers. ISOs with […]
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New Feature: Merchant Data Sharing
Zapier has quietly been revolutionizing the way businesses design their workflows since the company’s launch in 2011, but, while the popularity of the service has been skyrocketing in recent years, it’s still not as well known as it deserves to be. So, what is Zapier? Simply put, it’s a platform that offers the ability to […]
If you’re familiar with IRIS CRM, the payments industry’s leading customer resource management platform, then you know we never stop improving and adding features, and 2019 was another big year! Our development team added a lot of exciting new features to the CRM in response to the needs of our valued customers, ranging from improvements […]
IRIS CRM is the leading customer resource management software in the payments industry thanks to its robust set of productivity, sales, and administration features designed specifically with the needs of independent sales organizations, merchants, and other financial institutions in mind. But IRIS CRM’s functionality doesn’t stop with the CRM itself, because IRIS CRM’s open application […]
At IRIS CRM, we’re constantly looking for new integrations to add to our customer resource management platform to improve its functionality and the value it provides to our valued users. In late-July 2016, First Data, one of the world’s leading merchant services providers, retired their eMerchantView reporting product. That retirement gave IRIS CRM the chance […]
If your sales team makes up part of the 44% of salespeople still using spreadsheets and email programs to store customer data and pricing, it’s time to reevaluate. Especially in the payments processing industry, where competition is high and deals move fast, you can’t afford informality as far as your customers are concerned. The global […]
You may already be familiar with the variety of tools and services IRIS CRM integrates with. But if you haven’t checked in recently, you’ve likely missed out on some pretty big additions to the lineup. One such addition we’ve made available to our customers as of this year is Zapier. In this article, we’ll show […]
Whether you’re a team of tens or hundreds, supporting your merchant base with quality customer service is crucial to the long-term success of any business in the payment industry. It’s just as crucial, in fact, as an effective sales team. Those in sales and customer service tend to possess many of the same qualities. […]
Growing your business is as much about everything that comes after a sale as it is the sale itself. You can close deal after deal and add up the potential resulting revenue. But if you can’t make good on said deals and build a strong relationship with merchants from the start, you won’t reap […]
In the highly connected world we live in, data security has become an increasingly important aspect of business management. Especially for merchants swiping and storing their fair share of customer credit card information. Beyond that, securing payments has become a requirement. Launched in 2006, the Payment Card Industry Security Standards Council has made it […]
The world of payment processing is changing. Evolving technologies are putting more power — and expectations — in the hands of merchants looking to keep up. Small companies are looking to learn from big data, an increasing number of storefronts are moving towards accepting chip cards, and the need for payment security is at an […]
IRIS CRM is pleased to announce it has updated its PCI certification to version 3.2. Integrated Reporting is Simple (IRIS CRM) is pleased to announce that they are now PCI version 3.2 compliant as a Level 1 Service Provider. The PCI Compliance is the highest level of security in the electronic payments industry, and businesses […]
We are pleased and excited to announce that IRIS CRM will once again be exhibiting at the Northeast Acquirers Association’s (NEAA) annual gathering. The NEAA 2017 will be held from January 31st to February 1st at the Renaissance Boston Waterfront Hotel located in Boston’s scenic and recently redeveloped Seaport District. Now in its 32nd year, […]
IRIS CRM can streamline boarding for multiple processors including: First Data Vantiv Priority (TSYS/Cynergy platform) Pivotal (TSYS USA platform) iPayment An ISO with these relationships can submit a merchant to any of these processors from their IRIS site. No need to log into the different processor tools and re-key everything they have already collected. IRIS […]
Integrated Reporting is Simple (IRIS CRM) is proud to announce our merchant services CRM system is now integrated with First Data’s AccessOne solution. IRIS enables automatic boarding of merchants through TurboApp, as well as the ability to view transactions and other account information for merchants placed with First Data and other networks. IRIS integration’s provide additional value for our client base, […]
Merchant Services CRM MarTech Advisor posted an article that marketers should work with the CRM team of their organization to measure social ROI. A particularly strong recommendation they make states, “Another way to prove social marketing value (a path less explored) is to analyze the impact of ‘persona’, behavioral, and stratification data on CRM campaigns and […]