Tag: IRIS CRM

Visa vs. Mastercard PayFac Models: The Ins and Outs of the “Big Two” Payment Facilitator Programs
Featured Article Visa vs. Mastercard PayFac Models: The Ins and Outs of the “Big Two” Payment Facilitator Programs

The payment facilitator, or “PayFac”, model of merchant acquiring is growing extremely rapidly. In 2021, global payment facilitators processed over $500 billion in transactions – a 75% increase over the previous year and an 11x increase over the total just half a decade earlier.  While companies like PayPal have been providing PayFac-like services since the […]

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Visa vs. Mastercard PayFac Models: The Ins and Outs of the “Big Two” Payment Facilitator Programs
July 12, 2023

The payment facilitator, or “PayFac”, model of merchant acquiring is growing extremely rapidly. In 2021, global payment facilitators processed over $500 billion in transactions – a 75% increase over the previous year and an 11x increase over the total just half a decade earlier.  While companies like PayPal have been providing PayFac-like services since the […]

The Levels of Banking in the United States: Different Classifications of Banks and What They Do
June 28, 2023

Banking in the United States is complex, with many levels, regulating bodies, and types of operations and specializations. Understanding the banking system can be difficult at the best of times, but it’s important – especially in the payments industry – because banks play such a huge role in not only serving the needs of consumer […]

TurboApp: Streamlined Merchant Onboarding with IRIS CRM’s Most Powerful Tool
June 14, 2023

The payment processing landscape is fiercely competitive, and independent sales organizations (ISOs) and other acquirers face numerous challenges in their quest for success. One of the most significant pain points for many is the merchant onboarding process, which is often slow, error-prone and labor-intensive. Inefficient onboarding can lead to lost sales opportunities, strained relationships with […]

What the Collapse of Silicon Valley Bank Can Teach ISOs About Single Points of Failure
May 23, 2023

In early March 2023, Silicon Valley Bank (SVB), the 16th largest bank in the United States and the largest bank by deposits in Silicon Valley, filed for bankruptcy, sending shockwaves throughout the financial industry. SVB, a cornerstone of the region’s economy for decades, fell victim to a classic bank run – albeit one with a […]

Featured Functionality User Management Now Available With Users API January 9, 2023

IRIS CRM is thrilled to share that we have expanded our REST API capabilities to include a dedicated Users API section with several new commands that allow clients the ability to completely manage their users via API with all of the data they’re accustomed to in the user interface.  You can leverage the new Users […]
IRIS CRM Blog How a Payments CRM Can Help You Compete in a Tightening Market in 2023 January 4, 2023

Payments is an extremely competitive game at the best of times. But, with 2023 shaping up to be a tough year for the economy, the payments industry is likely to see some stagnation in growth, and ISOs and PayFacs may find themselves competing for a piece of a potentially shrinking pie. The good news is […]
IRIS CRM Blog Happy Holidays from the IRIS CRM Team! December 20, 2022

It’s been a big, eventful year for the payments industry’s top CRM. The holiday season is finally upon us and 2022 is quickly drawing to a close. The whole IRIS CRM team would like to wish all of our customers, partners, and the entire payments industry a joyous holiday season and a prosperous new year […]
Featured Functionality Customizable Merchant Tab Permissions December 2, 2022

IRIS CRM is excited to announce that you can now fully customize the visibility of merchant tabs based on Group, User Class, and User for each processor your ISO is working with.  Previously, the visibility settings only allowed you to make a tab visible or not for all users, with no fine-grained permissions. Now, you […]
ISOs Automated TSYS Daily Fee Indicator Maintenance November 30, 2022

IRIS CRM is happy to share our newest functionality for TSYS FSP ISOs to update your merchants’ Daily Fee Indicator without having to switch platforms. We have added a new ticket type – TSYS – Update Daily Fee Indicator (Auto) – that works like our other automated TSYS maintenance tickets. These ticket types allow TSYS […]
ISOs How ISO Agent Programs Help Sales Professionals Succeed in Payments November 28, 2022

ISO agent programs help pair talented salespeople with independent sales organizations (ISOs) looking for help recruiting new merchants. They’re just one method of entry into the merchant services space, but they offer some notable benefits to independent agents, including simplicity, structure, security, and more. The following is a brief rundown of what ISO agent programs […]
ISOs How Merchant Services CRMs Bring Additional Value to ISOs and PayFacs November 10, 2022

At its core, a merchant services CRM – also known as a payments CRM or ISO CRM  – does all the same things traditional CRMs do. It streamlines lead collection and management, speeds up and enhances the sales process, enables higher-quality ongoing service and support, and saves time and resources across a wide variety of […]
Featured Functionality Complete Web Forms With E-Signature November 4, 2022

Coming hot on the heels of the initial release of our Web Form Builder, we are pleased to announce the addition of E-Signature capabilities for a complete web form experience.  With E-Signature you can instantly transform your simple merchant data collection form into an end-to-end merchant processing application (MPA) that can quickly and easily be […]
Featured Functionality Streamline Partner Collaboration With New Lead Data Sharing October 27, 2022

IRIS CRM is proud to announce our latest feature release to streamline collaboration between clients – Lead Data Sharing. Lead Data Sharing eliminates the tedious processes of manual lead data entry, exporting and importing lead reports, or API development for IRIS CRM clients sharing leads with one another.  Lead data can be sent with the […]
IRIS CRM Blog Credit Card Processing Levels: Why Level 1, Level 2, and Level 3 Processing Matter to ISOs October 21, 2022

Credit card processing can be a complex subject at the best of times, but few merchants know that the processing they use is actually just one of three levels. On top of the credit card processing used by the vast majority of merchants, there are two additional layers – Level 2 and Level 3 – […]
ISOs ISO or Sales Agent: What’s the Difference and Which is the Best Fit? October 14, 2022

ISOs and independent sales agents are two of the most important players in the merchant services industry, helping match individual merchants of all sizes with the right payment processing for their needs. But, the payments space is complex, which can lead to questions about not just the role ISOs and sales agents play in merchant […]
Featured Functionality Get Your TSYS & Fiserv VAR Via API After Merchant Approval October 11, 2022

IRIS CRM is proud to share expanded functionality for our Open API functionality, specifically for TSYS FSP and Fiserv North ISOs, to get detailed merchant equipment VAR data. Additionally, we’ve created new API subscriptions to notify clients when equipment has been added or updated.  With the new Get Merchant Equipment command, clients are able to […]
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