Tag: merchant services

IRIS CRM - NMI
Featured Article NMI Acquires IRIS CRM, Expanding Deeper in the Commerce Value-Chain

To meet increased demand for full commerce enablement solutions, NMI and IRIS CRM’s joint offerings better enable ISO, ISV, bank and fintech partners SCHAUMBURG, IL – JANUARY 18, 2022 – NMI, a leading full commerce enablement technology company, today announced it has acquired IRIS CRM, a premier merchant services CRM and comprehensive merchant management platform […]

NMI Payment Gateway Integration Process Payments In IRIS CRM With NMI Payment Gateway
Read MoreProcess Payments In IRIS CRM With NMI Payment Gateway

IRIS CRM is happy to share that we have added NMI’s payment gateway as an option when taking payments through IRIS CRM. The new NMI Payment Gateway integration is easy to set up, simply follow the instructions detailed below or watch our video walkthrough. You will need access to the NMI Portal and admin-level permissions […]

IRIS CRM is Now Integrated with NMI for Gateway Merchant Onboarding NMI Full Commerce Integration – IRIS CRM’s New Super Power
Read MoreNMI Full Commerce Integration – IRIS CRM’s New Super Power

IRIS CRM and NMI have teamed up to offer ISOs a full commerce enablement solution that makes it easier than ever to open up new revenue streams, improve service offerings, and gain an advantage over the competition.  IRIS CRM offers integrated boarding capability for NMI’s full line of gateway products and value-added services, enabling ISOs […]

New Feature: IRIS CRM Releases Revolutionary Merchant Import API For Easy New Acquirer Integrations IRIS CRM Releases Revolutionary Merchant Import API For Easy New Acquirer Integrations
Read MoreIRIS CRM Releases Revolutionary Merchant Import API For Easy New Acquirer Integrations

IRIS CRM is thrilled to announce our revolutionary Merchant Import API which allows third-parties to become their own datasource within IRIS CRM by creating merchant data such as transactions, deposits, retrievals, chargebacks and statements. By adding the ability to create new merchants and push merchant data into an IRIS CRM site from an external source, […]

ISO vs. ISV: What Does Each Do in the Payments Ecosystem? ISO vs. ISV: What Does Each Do in the Payments Ecosystem?
Read MoreISO vs. ISV: What Does Each Do in the Payments Ecosystem?

ISO and ISV are two extremely common terms in the payments industry, but, despite a couple of common letters, the two acronyms describe companies that do very different work – independent sales organizations and independent software vendors. But while ISOs and ISVs have little in common on the surface, the rise of online digital payments […]

What is the Payment Facilitator Model and What Benefits Does it Offer? What is the Payment Facilitator Model and What Benefits Does it Offer?
Read MoreWhat is the Payment Facilitator Model and What Benefits Does it Offer?

Payment facilitators are intermediaries that provide value to the payments industry by matching merchants with electronic payment processing services. The payment facilitator model is a relatively new one that offers some notable benefits to both the merchants they serve and themselves – namely a faster, smoother process, and more control over pricing and merchant selection.  […]

How Do I Become a PayFac? How Do I Become a PayFac?
Read MoreHow Do I Become a PayFac?

Much like independent sales organizations, payment facilitators are companies that act as the liaison between processors and the merchants on the frontlines of electronic payments. PayFacs exist for two reasons: to help payment processors serve far more merchants than they could on their own, and to make it faster and easier for small and medium-sized […]

Creating a CRM Culture: How to Get Employees to Buy Into Your CRM Creating a CRM Culture: How to Get Employees to Buy Into Your CRM
Read MoreCreating a CRM Culture: How to Get Employees to Buy Into Your CRM

Customer resource management as a business philosophy describes collecting and using as much customer data as possible to improve every customer-facing aspect of operations, from marketing to sales to service and support, and beyond. CRM systems are powerful, advanced sales tools designed to help businesses achieve those goals. But as powerful as CRM is, just […]

IRIS University 2022 at Transact IRIS University – Unlock the Full Potential of IRIS CRM at TRANSACT ’22
Read MoreIRIS University – Unlock the Full Potential of IRIS CRM at TRANSACT ’22

IRIS CRM is the payments industry’s leading customer resource management system, and one of the reasons it’s so popular is that it does a lot for independent sales organizations and payment facilitators. But, because IRIS CRM does so much, even our most experienced users can almost certainly find ways to unlock even more value from […]

IRIS CRM Donating to Make-A-Wish IRIS CRM Donating $50 Per Demo to Make-A-Wish at TRANSACT 2022
Read MoreIRIS CRM Donating $50 Per Demo to Make-A-Wish at TRANSACT 2022

After a two year hiatus due to the Covid-19 pandemic, ETA’s TRANSACT conference returns to Mandalay Bay in Las Vegas, April 12th – 14th, 2022. IRIS CRM is excited to be back in-person  at the payment industry’s most prominent event as a Platinum Sponsor.  In order to celebrate our return to TRANSACT, IRIS CRM will […]

IRIS CRM Dispute Responder Merchant Dispute Response: How Chargebacks Impact Businesses
Read MoreMerchant Dispute Response: How Chargebacks Impact Businesses

Disputes occur when customers contact their credit card companies and request a charge be forcibly reversed when a refund has been denied. Visa, Mastercard, Discover, and American Express all offer their cardholders the ability to open a dispute whenever they think that a purchase has been made fraudulently or a merchant has failed to deliver […]

What are Payment Service Providers? What are Payment Service Providers?
Read MoreWhat are Payment Service Providers?

Payment service providers are companies that provide the infrastructure, service, and support systems merchants need to accept credit card payments, both in-store and online. The payments environment as a whole can be a bit complicated, but it helps to think of payment service providers as a pyramid, with a small number of acquiring banks at […]

Payment Processing Industry Growth Forecast 2022 Payment Processing Industry Growth Forecast 2022
Read MorePayment Processing Industry Growth Forecast 2022

Key Points:  Overall digital payments growth is set to hit 17.44% CAGR between 2022 and 2026.  Total transaction value of digital payments is expected to be $7.8 billion in 2022. Overall market growth will be driven by rapid growth in users while value per user remains flat.  The payment gateway market is estimated to see […]

Payments 101: What is an ISO? Payments 101: What is an ISO?
Read MorePayments 101: What is an ISO?

ISO stands for independent sales organization – a type of company that plays an extremely important role in the payment processing ecosystem. In essence, ISOs are liaisons between merchants and payment processors who resell services on behalf of one or more partners in exchange for a small piece of the revenue from processed transactions.  ISOs […]

Smarter ISO Merchant Acquisition Smarter ISO Merchant Acquisition
Read MoreSmarter ISO Merchant Acquisition

An ISO’s profitability depends on having a large portfolio of top-quality merchants. Acquiring those merchants is no easy task in an industry as competitive as payments, making it extremely important that ISOs look for any advantage they can get. Customer resource management systems represent a powerful and cost-effective way for ISOs to gain that all-important […]

Merchant Reporting By Card Type Merchant Reporting By Card Type
Read MoreMerchant Reporting By Card Type

Dive deeper into your merchant reporting with the additional breakdown of card type volume and transaction count. From the My Merchants page, you can now add the volume and transaction for the major card brands to your merchant reporting, plus other trackable card types including Fleet Cards, Pin-Debit, EBT, and Gift Cards, as well as […]

Happy Holidays From IRIS CRM Happy Holidays From IRIS CRM
Read MoreHappy Holidays From IRIS CRM

As we approach the end of 2021, the IRIS CRM team wishes everyone Happy Holidays! At this time of the year there is always much to celebrate and be thankful for. This sense of joy, appreciation, and optimism is shared by the team at IRIS CRM, especially for our clients who have helped us build […]

Agent Split Percentage Added to Residual Details Agent Split Percentage Added to Residual Details
Read MoreAgent Split Percentage Added to Residual Details

IRIS CRM residuals reporting for sub-ISOs just leveled up thanks to the addition of the agent split field in the Residual Details report. By having the agent split information available in the detailed residuals reporting, sub-ISOs can easily export the detailed report from the IRIS CRM site of the ISO they’re working with and import […]

ISO Startup Guide Part 1: Getting Started ISO Startup Guide Part 1: Getting Started
Read MoreISO Startup Guide Part 1: Getting Started

Payment processing is big business, and while independent sales organizations (ISOs)  only earn a fraction of a percent on each of their merchants’ transactions, those residuals add up quickly into a lucrative monthly revenue source. But, if you’re looking at entering the industry to take advantage of the opportunity electronic payments represent, you may be […]

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