Tag: Phone Dialer
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NMI Acquires IRIS CRM, Expanding Deeper in the Commerce Value-Chain
To meet increased demand for full commerce enablement solutions, NMI and IRIS CRM’s joint offerings better enable ISO, ISV, bank and fintech partners SCHAUMBURG, IL – JANUARY 18, 2022 – NMI, a leading full commerce enablement technology company, today announced it has acquired IRIS CRM, a premier merchant services CRM and comprehensive merchant management platform […]
Your ability to communicate directly impacts all aspects of your ISO’s business. From delivering an effective sales process to prospects, to guiding new merchants through the initial stages of getting their own businesses off the ground, to managing your agents, and everything in between, the success of your ISO is heavily dependent on great communication. […]
One of the main goals of customer resource management is reducing wasted time and effort. While many CRMs do a good job of bringing together customer management tasks into a single platform, IRIS CRM, the industry leader in payment processor CRM technology, takes it a step further by including a fully-featured power dialer as well, […]
We may live in a world where texting reigns supreme and calls from robots are not out of the question. But when it comes to sales and support, there’s still something to be said about a voice-to-voice conversation. Dialer metrics can help you draw useful data from these conversations to push sales forward. 55% of […]
Whether you’re a team of tens or hundreds, supporting your merchant base with quality customer service is crucial to the long-term success of any business in the payment industry. It’s just as crucial, in fact, as an effective sales team. Those in sales and customer service tend to possess many of the same qualities. […]