Tag: retention

Featured Article NMI Acquires IRIS CRM, Expanding Deeper in the Commerce Value-Chain

To meet increased demand for full commerce enablement solutions, NMI and IRIS CRM’s joint offerings better enable ISO, ISV, bank and fintech partners SCHAUMBURG, IL – JANUARY 18, 2022 – NMI, a leading full commerce enablement technology company, today announced it has acquired IRIS CRM, a premier merchant services CRM and comprehensive merchant management platform […]

Featured Functionality: Deposit Exceptions Featured Functionality: Deposit Exceptions
Read MoreFeatured Functionality: Deposit Exceptions

Don’t let the name fool you. Our Deposit Exceptions report deals with way more than deposits. This report is another great retention tool specifically for our First Data ISO clients. IRIS has a wealth of experience with First Data.  We know the keywords they like to use to describe the most common issues your merchants face. […]

Featured Functionality: MerchantTracker Featured Functionality: MerchantTracker
Read MoreFeatured Functionality: MerchantTracker

IRIS CRM has a host of retention and proactive customer service tools. Today we are going to talk about MerchantTracker. Retention and customer service are very important in the payments industry and IRIS clients gain an edge on other ISOs. Clients that are working with supported processors can take advantage of MerchantTracker right out of the […]

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