TurboApp – Increase Boarding Speed and
Eliminate Costly Errors

Single Interface For Merchant Onboarding To Multiple Acquirers

IRIS CRM’s unique automated boarding application – TurboApp – takes boarding from 30 minutes for an experienced employee down to just five minutes for even new users!

TurboApp simplifies boarding by eliminating almost all of the manual data entry from the boarding process. This massively increases your team’s boarding capacity and ensures each submitted application arrives at the processor’s underwriting department perfectly formatted and with every single piece of information necessary to receive the stamp of approval.

For the merchant’s information, TurboApp automatically pulls all the necessary data right from the merchant’s electronically signed MPA and auto-populates the relevant fields in the boarding application – no manual input required.

For your rates and fees, TurboApp allows you to set your default rates once for each type of plan you offer. TurboApp then automatically populates the rate and fee fields so that your boarding team can accept them as-is, or change only the minimum number of fields necessary depending on the merchant.

In five simple steps – and just five minutes – you can go from starting a new boarding application to submitting it and moving on to the next one. It couldn’t be easier, and TurboApp enables your team to put that power to work with six of the world’s largest and most important payment processors.

Automated Data Transfer with IRIS CRM eSignature

The need to manually transfer the data from each and every field of a merchant’s signed MPA into the processor’s boarding system is one of the biggest problems with traditional boarding. It’s slow – with even the most experienced users requiring 30 minutes or more to board a merchant. It’s also extremely prone to human error, which is a serious problem when even a single missed or accidental keystroke has the potential to result in a denial.

Now, you can eliminate that manual data transfer by partnering TurboApp with IRIS CRM’s built-in eSignature functionality. By sending your new merchants electronically signable merchant processing applications, you can load the legally signed MPA directly into TurboApp. The system will automatically pull all of the data and use it to auto-populate the boarding fields.

The result is a system that’s so straightforward and easy to use that boarding time with TurboApp has been reduced down to as little as five minutes, even for inexperienced users!

Creating eSign MPAs with IRIS CRM is extremely easy! You simply build the form once by telling IRIS CRM which fields you want to collect, and the system outputs a PDF application – complete with electronic signature capability – that you can then send out over and over to all of your new applicants.

Learn more about IRIS CRM eSignature.

Configurable Default Values

Certain parts of the boarding process can’t be completely automated, like setting your rates and fees for each new merchant. TurboApp helps with these parts as well by making data entry fast and accurate.

With TurboApp, you can set defaults for your ISO’s rates for each major card type and a variety of other payment options, from EBT, to pin debit cards, to echecks, and more. You can also set defaults for all of your additional fees like statement fees, chargeback fees, and PCI compliance fees.

Whenever a member of your boarding team reaches the rate and fee assignment step in TurboApp, those defaults will automatically prepopulate all of the fields you’ve assigned them to. You can even make certain fees and rates read-only, locking them in so that even your boarding staff can’t alter them in TurboApp.

Your staff will only have to manually enter rates and fees where they differ from your defaults, and it will be impossible for them to accidentally submit an application with any mandatory fees missing – improved speed and unparalleled profit protection!

TurboApp Application-Wide Field Validation

One of the most frustrating things about processor-side boarding portals is that they often lack even basic validation to alert ISO staff to potential data errors. Missing a field, entering incorrect data, or giving the system a number when it expects letters or vice-versa can kill an application – and TurboApp is here to help.

All fields in TurboApp include automatic validation, making it impossible to submit an application with missing mandatory data or with the incorrect type of data entered into any field. That ensures tiny mistakes – the kind that are extremely easy to make – don’t accidentally undermine an entire application.

ISO and Sales Rep TurboApp Notifications

Responding promptly to application status updates is crucial to ensuring your merchants get processing as quickly as possible. The best way to ensure that happens is to keep all stakeholders in the loop whenever status changes come in, ensuring no denial or request for more records ever slips through the cracks.

TurboApp keeps your applications moving by providing instant notifications to both your ISO and the agents assigned to an application. That ensures a complete communication loop and removes the burden of passing on information to sales reps from the ISO. With TurboApp, you’ll have fewer reps asking for updates on their merchants. When processors ask for additional information, agents can get to work securing it right away without having to wait for a heads up.

Hands-Off Processor Boarding System Maintenance

If your ISO isn’t currently using IRIS CRM and TurboApp, you’re probably maintaining your own in-house systems for connecting to your processing partners’ boarding systems. Not only does that mean significant time involved in building those systems and the time required to train your operations and boarding staff to properly use them, it also means maintenance.

Whenever a payment processor makes a change to their boarding requirements – whether it be adding or removing a field, supporting or dropping a piece of equipment, or anything else – your IT team has to go in and program that change into your system. That represents coding, testing, rollout, and a major headache.

When you use TurboApp, that’s all taken care of for you. Every payment processor requires TurboApp to be certified in order to integrate with their boarding portals, and the IRIS team stays on top of every change to ensure our platform is always up to date.

That allows you to shift the burden of maintenance from your team to ours, so you can rest assured that your boarding system will always be perfectly synced with your payment processors.

TSYS Merchant Real-Time Maintenance

Once an account has been submitted and approved by TSYS, your ISO generally needs to submit a ticket directly through the processor’s support portal to change any of the merchant’s key information. IRIS CRM has now integrated with TSYS’s Maintenance API to make it possible for your team to make changes to update your TSYS Wholesale merchants in real-time!

IRIS CRM users can edit TSYS Wholesale merchants’ information by simply clicking on the pencil icon beside any of the fields in a merchant’s CRM profile. New support ticket types will also be generated in the helpdesk area of the CRM specifically for making changes to TSYS Wholesale merchants. Once they’ve entered the changes and submitted them, the system will send those changes to TSYS, make the changes in the mainframe, and log complete details like the old and new values, the time of the change, and who made it.

With IRIS CRM and TurboApp, ISOs partnering with TSYS Wholesale can cut the clunky TSYS system completely out of the equation and handle all of their merchant submission and management from directly within the CRM – a big time saver.

Step One: File Upload

Once your application is underway, the system will ask you to upload any necessary documents. Every new merchant account requires a merchant processing application (MPA) and void check, so you’ll need to upload both. The system will then use the e-signed MPA you upload to populate most of TurboApp’s fields.

Depending on the processor, certain additional documentation may be required. TurboApp will alert you to any additional mandatory documents before submission can be continued or completed. You will also have the option to upload any optional supporting documentation.

Step Three: Location Information

The third step covers location-specific information like the owner(s), site surveys, processing information, bank information, facility information, and, depending on the processor, refund policies, equipment configuration, and more.

Once again, the data will be automatically pulled from the MPA and laid out for your review. The system will validate your inputs in any fields where you need to manually enter data and ensure that everything is ready to go before you move on to the next step.

Note: Equipment is a short additional step for TSYS.

Step Five: Review and Submit

Once your rates and fees have been entered, your application is complete! In the fifth and final step, TurboApp will compile all the application’s data and present it for your review on-screen. Once you’ve ensured everything looks good, just press submit.

Your properly formatted boarding application will be transferred to the processor’s underwriting department, – and all after just five minutes of work!

The completed application will then appear in both the “submitted applications” tab of TurboApp for your review at any time, as well as in the “underwriting status” tab for information on underwriting updates.

TurboApp saves your work automatically every 30 seconds, so if at any point in any of the five steps you realize you’re missing key information, your progress will be saved and you can resume again from right where you left off once the new documentation is in.